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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a dynamic team.
- Company: Join Enterprise Mobility, a leader in vehicle rental with a diverse fleet.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive benefits including discounts.
- Other info: Structured career development with fast-track progression and leadership opportunities.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a flexible approach; no driving licence needed.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Competitive Salary + Career Progression
Join a Team That Keeps the UK Moving
Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK\’s most diverse and dynamic vehicle fleets. Now, we\’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Uxbridge.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work-Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.
To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)
Location
Enterprise Flex-E-Rent, West London Industrial Park, Iver Ln, Cowley, Uxbridge UB8 2JG
Responsibilities
What You\’ll Be Doing
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem-solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast paced high-performing team
Qualifications
What We\’re Looking For
- Strong communication and customer care skills
- A flexible approach to work
- Experience handling enquiries via email, phone, and face-to-face
- No Driving Licence is required for this role – Just the ability to commute to and from the office
- Business-level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminality, financial, and employment references)
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Customer Assistance Representative - Uxbridge employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Representative - Uxbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Flex-E-Rent. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to the team. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Even if the role is customer-facing, making a good first impression counts. Choose smart-casual attire that reflects your professionalism while still being approachable. You want to look the part as a Customer Assistance Representative!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Assistance Representative - Uxbridge
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention how your skills align with what we’re looking for in a Customer Assistance Representative.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company!
How to prepare for a job interview at Enterprise Rent-A-Car
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Mobility and their Flex-E-Rent division. Understand their services, values, and what sets them apart in the vehicle rental market. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Assistance Representative, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Demonstrate Your Communication Skills
Strong communication is crucial for this role. During the interview, practice clear and concise responses. You might be asked to handle a mock customer enquiry, so be ready to demonstrate how you would manage different types of customer interactions, whether in person, over the phone, or via email.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training programmes, and career progression opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you.