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- Tasks: Deliver exceptional customer service and manage vehicle bookings in a dynamic team.
- Company: Join Enterprise Rent-a-Car, a leader in vehicle rental with a supportive culture.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive benefits including discounts.
- Why this job: Make a real impact while developing your career in a fast-paced environment.
- Qualifications: Strong communication skills and a full UK/Ireland driving licence required.
- Other info: Structured career development with fast-track progression and leadership opportunities.
The predicted salary is between 22600 - 26600 £ per year.
Customer Assistance Representative – Peterborough
Enterprise Rent‑a‑Car
Peterborough, PE1 2AF
£26,464 per year – estimated ?
Full time
NEW
Competitive Salary + Career Progression
Join a Team That Keeps the UK Moving
Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK\’s most diverse and dynamic vehicle fleets. Now, we\’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex‑E‑Rent team in Peterborough.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast‑Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work‑Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex‑E‑Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.
Location
Enterprise Flex‑E‑Rent, Unit 15A Ivatt Way, Peterborough PE3 7PG
What You’ll Be Doing
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem‑solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast paced high‑performing team
What We’re Looking For
- Strong communication and customer care skills
- A full UK / Irish manual driving licence (needed for commuting to and from the office)
- A flexible approach to work
- Experience handling enquiries via email, phone, and face‑to‑face
- Business‑level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminality, financial, and employment references)
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Customer Assistance Representative - Peterborough employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Representative - Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Rent-a-Car and their Flex-E-Rent division. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills.
✨Tip Number 3
Show off your personality! When you're in the interview, let your enthusiasm for customer service shine through. Share personal stories that highlight your communication skills and problem-solving abilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistance Representative - Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Assistance Representative role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate how you effectively handle enquiries. Whether it's through email or phone, give us examples of how you've excelled in customer interactions.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and why you’d love to join our team at Enterprise Flex‑E‑Rent.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Enterprise Rent-A-Car
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Rent-a-Car and their Flex-E-Rent division. Understand their services, values, and what sets them apart in the vehicle rental market. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Assistance Representative, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Your Communication Skills
Strong communication is crucial for this role. During the interview, practice clear and concise answers. Don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re engaged and willing to ensure effective communication.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, career progression opportunities, and the company culture. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
