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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch support daily.
- Company: Join a dynamic team in Exeter focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, a £1,000 pay increase in your first year, and career progression opportunities.
- Why this job: Be part of a supportive culture that values growth and impact.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Perfect for high school and college students looking for flexible work.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Competitive Salary + £1,000 Pay Increase in Year One + Career Progression
Join a Team That Keeps the UK Moving
Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. AtEnterprise Mobility, we operate one of the UK\’s most diverse and dynamic vehicle fleets. Now, we\’re looking for a motivated and customer-focusedCustomer Assistance Representativeto join ourFlex-E-Rent team in Exeter.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase in your first year
- Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work-Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave– 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
- Employee Perks– Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.
To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)
Location
Grace Rd Central, Marsh Barton, Exeter EX2 8QA
Responsibilities
What You\’ll Be Doing
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem-solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast paced high-performing team
Qualifications
What We\’re Looking For
- Strong communication and customer care skills
- A flexible approach to work
- Experience handling enquiries via email, phone, and face-to-face
- No Driving Licence is required for this role – Just the ability to commute to and from the office
- Business-level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminality, financial, and employment references)
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Customer Assistance Representative - Exeter employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Representative - Exeter
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer customer queries effectively but also show your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills. As a Customer Assistance Representative, you'll need to convey information clearly and empathetically. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges and think about how you would handle them. Being prepared with examples of how you've resolved issues in the past can set you apart from other candidates.
✨Tip Number 4
Network with current employees or join relevant online forums. Engaging with those already in the role can provide valuable insights and tips that could give you an edge in the application process.
We think you need these skills to ace Customer Assistance Representative - Exeter
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Customer Assistance Representative position. Understand the key responsibilities and skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience or skills that relate directly to the role. Use specific examples to demonstrate how you've successfully assisted customers in the past.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working for them and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail.
How to prepare for a job interview at Enterprise Rent-A-Car
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Assistance Representative, you'll need to demonstrate strong customer service skills. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service roles, such as how you handle difficult customers or how you prioritise tasks. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the company. This shows your enthusiasm and helps you determine if the position is the right fit for you.
