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- Tasks: Assist with claims administration and communication in a dynamic team environment.
- Company: Join Enterprise Mobility, a global leader in transportation services with a family-owned ethos.
- Benefits: Enjoy full training, career growth opportunities, and a supportive work culture.
- Why this job: Be part of a success story that values its people and offers impactful work.
- Qualifications: No prior claims experience needed; just bring your problem-solving skills and great communication.
- Other info: Flexible working hours, located in Egham, easily accessible by public transport.
The predicted salary is between 21600 - 36000 £ per year.
We are excited to announce new opportunities for Claims Administrators to join our Rental Claims Services department at Enterprise Mobility\’\’ European Head Office in Egham, Surrey. Enterprise Mobility is a family-owned, world-class portfolio of brands. A global network that covers nearly 100 countries, nearly 80,000 dedicated team members, and more than 1.7 million vehicles taking customers wherever they want or need to go. Any way you want to think about it, we lead the transportation service industry. How did we get here? The fact is, we owe our success to our people. That\’\’s why we empower everyone on our team with opportunities for promotion and growth. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuine success story and a truly special place to work. The Claims Transfer Representative (CTR) assist with the administration of RCS (Rental Claims Services) UK office. They identify applicable liability coverage on claims and facilitates acceptance of liability exposures for claims on our rental fleet. Claims experience not required, full training will be provided. AdministrativeHandle telephone coverage for Rental Claims Services (RCS) mainlineUpdate system notes and data fieldsMaintain a current workflow (diary)Research and identify payment/refund queriesDistribute incoming digital mail and emailGather supporting documentation to facilitate the establishment of new RCS vendors CommunicationCommunicate effectively with renters, insurance carriers and other parties as necessary. Successfully manage conflict during difficult or emotional situationsRespond promptly and appropriately to requests (insurance information, Rental agreements etc.) from renters, insurance carriers and internal contactsPromptly notify supervisor/manager when a claim needs to be reassigned to a claims adjusterDocument/explain reasons for decisions and recommendations InvestigativeDetermine primacy of liability coverage according to laws and marketing agreementsProvide legal foundation for coverage positionsDetermine potential sources of liability coverage through phone contact and/or information searchesFacilitate transferring liability exposures to appropriate liability carriersVerify limits of available coverageIdentify claims that require handling by a claims adjuster and distributeDetermine excess exposure potential and no liability exposure claims Time management skills, deadline orientated Ability to work well as part of a teamHigh levels of attention to detailProblem solving skills and ability to manage conflictGreat communication skills both verbal and writtenFlexibility to adapt to change and manage a large and varied workload Additional Information: Please let us know about any accommodations you may need to participate in the recruitment process Hours40 hours per week Monday-Friday: 8.00am to 5.00pmLocationEnterprise House, Egham, Surrey, TW209FBCommutable via Public TransportHow to Apply We take great care in our recruitment process to find the ideal candidate. It’s not all about us, we want you to have the chance to find out what we’re all about.The first step is our application form, which takes about 15 minutes to complete. As well as telling us lots about you, it helps us identify the kind of competencies that we look for in this role.If your application is successful one of our Talent Acquisition team will be in contact to arrange a competency based telephone interview.Finally you will be invited to attend an interview with the hiring manager and you have the chance to meet the team. Please let us know about any accommodations you may need to participate in the recruitment process
Claims Administrator employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator
✨Tip Number 1
Familiarise yourself with the rental claims process and common terminology used in the industry. This will help you speak confidently during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with a friend can prepare you for managing conflict effectively, which is crucial for this position.
✨Tip Number 3
Showcase your attention to detail by preparing examples from your past experiences where you successfully managed complex tasks or resolved issues. This will highlight your suitability for the administrative aspects of the role.
✨Tip Number 4
Research Enterprise Mobility and its values. Understanding the company culture and mission will allow you to align your answers during the interview, showing that you are a good fit for their team.
We think you need these skills to ace Claims Administrator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Claims Administrator position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and achievements. Focus on administrative skills, communication abilities, and any experience in customer service or conflict resolution.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job that excite you and explain how your background makes you a great fit for the Claims Administrator position.
Prepare for Competency-Based Questions: Since the interview process includes competency-based questions, think of examples from your past experiences that demonstrate your problem-solving skills, attention to detail, and ability to work as part of a team. Be ready to discuss these in detail.
How to prepare for a job interview at Enterprise Rent-A-Car
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Claims Administrator. Familiarise yourself with the key tasks such as handling telephone coverage, updating system notes, and managing claims effectively.
✨Showcase Your Communication Skills
Since the role involves communicating with renters and insurance carriers, be prepared to demonstrate your verbal and written communication skills. Think of examples where you've successfully managed conflict or communicated complex information clearly.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss situations where you've had to solve problems or manage conflicts. This will show that you can handle the challenges that may arise in the role, especially when dealing with difficult or emotional situations.
✨Emphasise Teamwork and Flexibility
The job requires working well as part of a team and adapting to change. Share experiences that highlight your ability to collaborate with others and how you've successfully adapted to new situations or workloads in the past.