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- Tasks: Deliver outstanding customer service and assist with vehicle rentals in a fast-paced environment.
- Company: Join a family-owned global leader in mobility with a strong legacy.
- Benefits: Competitive salary of £28,571 per annum and flexible working hours.
- Why this job: Be the face of our brand and make a real impact on customer experiences.
- Qualifications: Excellent communication skills and previous customer service experience required.
- Other info: Flexible shifts available, including evenings and weekends; must be over 21.
The predicted salary is between 28571 - 28571 £ per year.
We’re Enterprise Mobility, a family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Representative in our Cumbria Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.
This position requires flexibility with shifts available across seven days a week. The pay for this position will be £28,571.00 per annum, with contracted hours of 45 per week.
If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!
Responsibilities:- Greet customers warmly upon their arrival, assisting them with the rental process from start to finish.
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer.
- Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures.
- Delivery and collection of vehicles across the region.
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
- Previous experience in customer service.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
- Please let us know about any accommodations you may need to participate in the recruitment process.
- No drug or alcohol related offence within the last five years is permitted.
- You must be over 21 years of age for insurance purposes.
- You must have a full manual UK or EU driving licence.
Customer Service Representative - Cumbria in Carlisle employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Cumbria in Carlisle
✨Tip Number 1
Get to know the company! Research Enterprise Mobility and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Representative and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Enterprise Mobility family.
We think you need these skills to ace Customer Service Representative - Cumbria in Carlisle
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and making their experience memorable.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. Focus on your previous roles in customer service and any skills that match what we’re looking for in a Customer Service Representative.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to showcasing your skills and experiences that make you a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in Cumbria.
How to prepare for a job interview at Enterprise Rent-A-Car
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Mobility. Understand their values, mission, and what sets them apart in the mobility industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to provide excellent service. This will demonstrate your suitability for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like a difficult customer or a vehicle issue. Think through potential scenarios beforehand and practice your responses. This will help you feel more confident and articulate during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your commitment to the role. Plus, looking professional can boost your confidence!