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- Tasks: Deliver outstanding customer service and assist with vehicle rentals in a fast-paced environment.
- Company: Join a family-owned global leader in mobility with a strong legacy.
- Benefits: Earn £13.25 per hour with flexible shifts and potential for extension.
- Why this job: Be the face of our brand and make a real impact on customer experiences.
- Qualifications: Great communication skills and previous customer service experience required.
- Other info: Opportunity for growth in a dynamic team; must be over 21 with a full UK driving licence.
The predicted salary is between 27660 - 27660 £ per year.
We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Representative in our Barnstaple Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs. This is a temporary position starting immediately until October 2026 with the potential to extend based on business need. This role requires flexibility with shifts available across seven days a week. The pay for this position will be £13.25 per hour. The number of contracted hours will be 45 per week - over 7 days, flexibility with working days and times is essential.
If you thrive in a fast‑paced environment and have a natural flair for building relationships, we want to hear from you!
Responsibilities:- Greet customers warmly upon their arrival, assisting them with the rental process from start to finish.
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer.
- Conduct vehicle inspections with customers before and after rental periods, noting any pre‑existing damage and explaining the return procedures.
- Delivery and collection of vehicles across the region.
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
- Excellent communication and interpersonal skills, with a friendly and customer‑focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted. You must be over 21 years of age for insurance purposes. You must have a full manual UK driving licence.
Location: Barnstaple
Customer Service Representative - Barnstaple employer: Enterprise Rent-A-Car
Contact Detail:
Enterprise Rent-A-Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Barnstaple
✨Tip Number 1
Get to know the company! Research Enterprise Mobility and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these experiences during your interview to demonstrate your passion for outstanding service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Enterprise Mobility.
We think you need these skills to ace Customer Service Representative - Barnstaple
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping people and making their experience memorable.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any previous customer service experience and skills that match what we're looking for. We love seeing how your background fits with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Enterprise Rent-A-Car
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Mobility. Understand their values, mission, and what sets them apart in the mobility industry. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to provide excellent service. Be ready to discuss how you handle difficult situations.
✨Demonstrate Flexibility and Adaptability
Given the nature of the role, emphasise your flexibility with shifts and your ability to thrive in a fast-paced environment. Share instances where you've adapted to changing circumstances or worked under pressure, as this will resonate well with the hiring team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.