At a Glance
- Tasks: Provide exceptional customer service and support across various departments.
- Company: Join a family-owned global leader in mobility with a friendly team.
- Benefits: Competitive salary, 33 days holiday, and opportunities for career progression.
- Other info: Dynamic work environment with great transport links and professional development.
- Why this job: Kickstart your career with hands-on experience and a nationally recognised qualification.
- Qualifications: GCSE English & Maths grade 4 (C) or above; enthusiasm to learn.
The predicted salary is between 17850 - 17850 € per year.
We are excited to be recruiting 6 Customer Service Apprentices to join our friendly and dynamic team this September 2026. By starting your career with Enterprise Mobility as a Customer Service Apprentice, you’ll do more than gain a nationally recognised qualification — you’ll take your first steps towards a rewarding long-term career within a global organisation. If you’re enthusiastic, motivated to learn and confident communicating with others, this could be the perfect opportunity for you.
You’ll receive comprehensive training, ongoing support and real hands-on experience, empowering you to make a genuine impact and build a future with us. An apprenticeship is an excellent way to enter the industry. You’ll earn a salary, gain valuable workplace experience and develop professional qualifications – all at the same time.
Completing your apprenticeship with us comes with a wide range of benefits, including:
- A competitive starting salary of £17,850 per annum
- Fun & friendly working environment
- 33 days paid holidays a year plus 1 additional day for a personal celebration and another for charity work!
- Our ‘promote from within policy’ means you can go as far as your talent will take you
- Onboarded onto the Customer Service Specialist Level 3 Apprenticeship – a 15 month course, with weekly taught sessions delivered at Farnborough College, regular 1:1 support from industry expert Trainers
- Winning wardrobe vouchers at discounted rates
- Convenient town centre location with free parking or a short walk from Aldershot train station
- Well-equipped and professional office facility
- Discounted health and dental plan
- Opportunity to earn Awardco points and redeem on Amazon
If you’re ready to learn, grow and start building a successful career with a global employer, we’d love to hear from you.
During the first stage of your career, you will learn everything about providing great customer service across multiple UK Contact Centre departments. Responsibilities will include:
- Providing exceptional customer service via the telephone and via written communication
- Providing administrative support to your team, departments and branches
- Updating internal databases and systems with a commitment to attention to detail
- Building internal and external relationships and communicating on a variety of levels
A customer first mentality with great communication skills both verbally and written, good PC skills, high level of attention to detail, enjoy working as part of a team, organisation skills, enthusiastic and willing to learn. GCSE English & Maths grade 4 (C) or above. A Levels or equivalent would be advantageous. Must be able to commute to our Aldershot office and Farnborough College of Technology. Due to funding restrictions applicants must be 18 or above on the 1st September 2026 and have lived in the UK for the last 3 years.
Regardless of your socio-economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone. Please let us know about any accommodations you may need to participate in our recruitment process.
Aldershot has great transportation links to other areas in Hampshire and Surrey such as: Farnborough, Farnham, Camberley, Fleet, Basingstoke, Guildford and Woking. Please note that due to the nature of the role, successful applicants will require a security check which involves Financial Probity and Basic Criminality.
Customer Service Apprenticeship in Aldershot employer: Enterprise Rent-A-Car
Enterprise Mobility is an exceptional employer that prioritises the growth and development of its employees, offering a comprehensive Customer Service Apprenticeship programme that combines hands-on experience with formal training. With a competitive starting salary, a fun and friendly work environment, and a strong commitment to internal progression, apprentices can build a rewarding career within a global organisation. Located in Aldershot, the company benefits from excellent transport links and a supportive culture that values every team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship in Aldershot
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Mobility. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common customer service questions and how you can showcase your communication skills. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They’re looking for enthusiastic and motivated individuals, so don’t be afraid to show your passion for learning and growing within the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Apprenticeship in Aldershot
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion shine through! We want to see how excited you are about starting your career with us. Share why you're motivated to learn and how you can contribute to our friendly team.
Tailor Your Application:Make sure to customise your application for the Customer Service Apprenticeship. Highlight any relevant experience or skills that match what we're looking for, like great communication and teamwork. This shows us you’ve done your homework!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Enterprise Rent-A-Car
✨Know Your Stuff
Before the interview, make sure you understand what Enterprise Mobility is all about. Familiarise yourself with their values, mission, and the specifics of the Customer Service Apprenticeship. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member. Focus on being friendly and approachable, as these traits are key in customer service.
✨Prepare for Common Questions
Think about common interview questions like 'Why do you want to work in customer service?' or 'How do you handle difficult customers?'. Prepare your answers in advance, using examples from your past experiences to illustrate your points.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have a chance to ask questions. Use this opportunity to show your enthusiasm! Ask about the training process, team dynamics, or opportunities for progression within the company. It shows you're serious about your future with them.
