At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a dynamic team.
- Company: Join Enterprise Mobility, a leader in the UK vehicle rental industry.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive benefits.
- Other info: Flexible work schedule with no weekend shifts and great employee perks.
- Why this job: Make a real impact while developing your career with fast-track progression.
- Qualifications: Strong communication skills and a full UK/EU Manual Driving Licence required.
The predicted salary is between 25000 - 32000 £ per year.
Competitive Salary + Career Progression
Join a Team That Keeps the UK Moving. Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for 2 motivated and customer-focused Customer Assistance Representatives to join our brand new Flex-E-Rent team in Aberdeen.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work-Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.
What You’ll Be Doing
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem-solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast-paced high-performing team
What We’re Looking For
- Strong communication and customer care skills
- A flexible approach to work
- Experience handling enquiries via email, phone, and face-to-face
- A full UK/EU Manual Driving Licence is required for this role
- Business-level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminality, financial, and employment references)
Customer Assistance Representative - Aberdeen employer: Enterprise Rent-A-Car
At Enterprise Mobility, we pride ourselves on being an exceptional employer that values your potential and supports your career growth. With structured career development, generous leave policies, and a vibrant work culture in our new Flex-E-Rent team in Aberdeen, you will enjoy a fulfilling work-life balance while making a meaningful impact in the vehicle rental industry. Join us for a rewarding journey where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistance Representative - Aberdeen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Flex-E-Rent. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to the team. Remember, confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Assistance Representative - Aberdeen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Assistance Representative role. Highlight your customer service experience and any relevant skills that match what we’re looking for in the job description.
Show Off Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. Don’t forget to mention any experience you have with handling enquiries via email or phone!
Be Yourself:We want to get to know the real you! Let your personality shine through in your application. Share examples of how you've built strong customer relationships or solved problems in the past.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application goes straight to us for review!
How to prepare for a job interview at Enterprise Rent-A-Car
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Flex-E-Rent. Understand their services, values, and what makes them unique in the vehicle rental market. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Assistance Representative, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Your Communication Skills
Strong communication is crucial for this role. During the interview, practice clear and concise answers. Be ready to discuss how you've effectively communicated with customers via phone, email, and face-to-face. This will reassure the interviewer that you can handle various customer interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
