At a Glance
- Tasks: Negotiate with individuals and companies regarding vehicle damage claims.
- Company: Enterprise Mobility is a family-owned leader in global mobility with a $35 billion turnover.
- Benefits: Salary starts at £26,450.00 for a full-time role with training provided.
- Other info: The role is based in Aldershot, Hampshire, working Monday to Friday.
- Why this job: Join a rapidly growing team in a fast-paced environment focused on vehicle damage recovery.
- Qualifications: Candidates should have excellent communication skills and proven negotiation abilities.
The predicted salary is between 26450 - 30000 £ per year.
£26,450.00 upwards, dependent on experience (based on a 40 hour working week).
Hours: Full time (40hrs), Monday - Friday (8:00am-5:00pm)
Location: Aldershot, Hampshire, GU111EJ
We’re Enterprise Mobility, a family‑owned, world‑class portfolio of brands that in the UK includes household names such as Enterprise Rent‑A‑Car. Our Claims Services division is looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation.
The role is for Recovery Representatives who will join our Damage Recovery Unit based in Aldershot, a busy team responsible for recovering vehicle damage for the whole of the UK & Ireland. Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous but not essential as full training is provided.
You will spend your day negotiating with individuals, insurance companies, corporate customers and credit card companies. You’ll need a keen eye for detail to ensure that we keep track of the numerous claims. You will be confident in recovering invoices and liaising with third‑party insurers, solicitors and other parties involved. Everyday you’ll decide which claims must be worked, so you’ll need to demonstrate sound judgement based on your analysis of the situation. You’ll also be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation. If you are target‑driven and enjoy the challenge of a fast‑paced environment, this could be the job for you.
Responsibilities:
- Review damage claims and assign collection strategies.
- Negotiate with individuals, insurance companies, corporate customers and credit card companies.
- Maintain accounts of collections and incoming payments on claim files.
- Produce professional written communication including writing, editing and proofreading correspondence and brief reports.
- Interpret loss data in conjunction with debtor feedback to establish settlement needs and parameters.
- Determine which claims must be worked to obtain payment.
- Interpret recovery efforts to determine if a claim must be referred to a third‑party vendor for additional collection efforts.
The Career Path Within The Department Is As Follows:
- Recovery Assistant
- Recovery Representative
- Senior Recovery Representative
- Recovery Lead Representative (Team Leader)
- Recoveries Supervisor
- Recoveries Manager
Qualifications:
- Demonstrated ability to make decisions.
- A competitive spirit and the drive to meet targets and deadlines.
- Ability to work independently and as part of a team.
- Excellent communication skills and attention to detail.
- Understanding of the sensitivity of customers’ personal documentation and information.
- Proven negotiation skills.
- Knowledge of Microsoft Office products, internet and telephone skills.
Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
Claims Recovery Representative (Damage Recovery Unit) - Aldershot in Hampshire employer: ENTERPRISE RECRUITMENT
Enterprise Mobility, located in Aldershot, offers a competitive salary starting at £26,450.00 and full training. With nearly 90,000 team members globally, the company is committed to advancing mobility solutions and values its employees' growth.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Recovery Representative (Damage Recovery Unit) - Aldershot in Hampshire
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like ENTERPRISE RECRUITMENT). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like ENTERPRISE RECRUITMENT. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Recovery Representative (Damage Recovery Unit) - Aldershot in Hampshire
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at ENTERPRISE RECRUITMENT.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at ENTERPRISE RECRUITMENT. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at ENTERPRISE RECRUITMENT
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at ENTERPRISE RECRUITMENT to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at ENTERPRISE RECRUITMENT, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding ENTERPRISE RECRUITMENT's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
