At a Glance
- Tasks: Own technical support cases and resolve complex hardware issues.
- Company: Established UK tech business focused on advanced hardware and software systems.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Dynamic role with a mix of remote support and hands-on testing.
- Why this job: Be the go-to expert and make a real difference in critical environments.
- Qualifications: Experience in technical support and strong problem-solving skills.
We’re working with a well-established UK technology business that designs, supplies, and supports advanced on-vehicle hardware and software systems used in operationally critical environments. They are looking to add a senior, hands-on technical support specialist to their team.
This role is ideal for someone who enjoys being the technical authority — owning complex issues, supporting engineers and customers.
The role: You will take end-to-end ownership of technical support cases, acting as the escalation point for complex hardware and system issues. The role is a mix of remote support, documentation and training, hands-on testing. You’ll work closely with field engineers, customers, and internal technical teams to diagnose faults, support new customer onboarding, and improve first-time fix rates through better guidance, training, and processes.
What we’re looking for:
- Required:
- Hands-on experience in a technical electronics or hardware support role
- Strong fault-finding and root-cause analysis skills
- Experience supporting customers or field engineers in a technical environment
- Clear and confident communicator, both written and verbal
- Comfortable working independently and managing multiple priorities
- Desirable:
- Experience with IP CCTV or video management systems
- Exposure to 4G/5G routers, networking, or telematics hardware
- Background in field service engineering or technical training
- Familiarity with ticketing/helpdesk systems and support KPIs
- Interest or experience with AI edge devices (e.g. GPU/NPU-based hardware)
Location: Nottingham
Salary: £40,000 – £55,000 per annum, depending on experience
Sponsorship: Not available
Keywords: Hardware support, electronics, CCTV, networking, telematics, field service
Technical Support Manager (Hardware) in Bingham employer: Enterprise Recruitment Ltd
Join a well-established UK technology business in Nottingham, where innovation meets support. As a Technical Support Manager, you'll thrive in a collaborative work culture that values hands-on problem-solving and continuous learning, offering you the chance to grow your expertise while making a real impact in operationally critical environments. With competitive salaries and a focus on employee development, this company is dedicated to fostering a rewarding career path for its team members.
Contact Details:
Enterprise Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager (Hardware) in Bingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with hardware or support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your hands-on experience and problem-solving abilities. When you get the chance to chat with potential employers, share specific examples of how you've tackled complex issues.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or mentors. Focus on articulating your technical knowledge clearly and confidently, especially around fault-finding and customer support scenarios.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be just right for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Technical Support Manager (Hardware) in Bingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience in technical support roles, especially with hardware. We want to see how your skills match the job description, so don’t be shy about showcasing your fault-finding and root-cause analysis abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Manager role. Share specific examples of how you've supported customers or field engineers in the past, and let your passion for technology come through.
Show Off Your Communication Skills:Since clear communication is key in this role, make sure your written application reflects that. Keep your language professional yet approachable, and ensure there are no typos or grammatical errors. We want to see that you can communicate effectively, both in writing and verbally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Enterprise Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware support and fault-finding. Be ready to discuss specific examples from your past experience where you've diagnosed and resolved complex issues.
✨Communicate Clearly
As a Technical Support Manager, you'll need to convey complex information simply. Practice explaining technical concepts in layman's terms, as you might have to do this with customers or field engineers during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed stories about how you've tackled challenging support cases. Highlight your approach to root-cause analysis and how you improved processes or training to enhance first-time fix rates.
✨Familiarise Yourself with Relevant Tools
If you have experience with ticketing systems or KPIs, be ready to discuss them. If not, do a bit of research on common tools used in technical support roles, as this shows your initiative and readiness to adapt.
