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- Tasks: Engage and support small business members, manage community activities, and coordinate events.
- Company: Join the UK's fastest-growing small business support platform, Enterprise Nation.
- Benefits: Enjoy a competitive salary, private healthcare, flexible working, and enhanced parental leave.
- Why this job: Make a real impact by empowering small businesses and fostering a vibrant community.
- Qualifications: Experience in community management, excellent communication skills, and a passion for supporting entrepreneurs.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28000 - 42000 £ per year.
Enterprise Nation is the UK's fastest-growing small business support platform. Our vision is to build a more entrepreneurial economy and society. Our mission is to support one million small businesses each year by giving them easy access to the right guidance and resources at the right time. Whether you're launching a new business or scaling an existing one, Enterprise Nation provides a dynamic platform combining online tools, mentoring, signposting to funding and grants, and a strong network of peers and advisers. Through events, workshops, e-learning and practical content, we help business owners learn, connect and grow.
As a company, we:
- connect businesses to resources and support via our online platform
- deliver business support programmes for the government and some of the world's biggest brands, including Google, Amazon, TikTok, Uber and Vodafone
- represent the views of the small business community to key stakeholders and society at large
We’re proud to work to the following values:
- Community-led: We put small businesses at the heart of everything we do.
- Entrepreneurial: Our teams understand the company's strategy and direction and are free to deliver results in their own way.
- Trusted: By small businesses that come to us for help and by clients who come to us to effectively deliver programmes.
We’re seeking an enthusiastic and experienced community manager to join our team. In this role, you’ll be at the heart of Enterprise Nation – acting as the bridge between our members and the resources, events and support services we provide. You’ll help build and nurture a thriving community, drive engagement and make sure members feel connected, supported and empowered. You’ll be passionate about supporting small businesses, thrive in a fast-paced environment and have experience in customer-focused roles.
Main responsibilities
- Community engagement and experience: Act as the first point of contact for members, welcome new joiners and help them navigate their way around our support platform. Own the end-to-end member journey: onboarding, engagement, retention and satisfaction. Deliver daily/weekly engagement to the community across different channels within the community. Surface and amplify community activity across all platforms. Manage and grow WhatsApp communities (broadcasts, segmentation, reminders). Support the marketing team with optimising sign-up flows and member CTAs.
- Community spaces and micro communities: Launch and manage 20 to 30 micro communities: recruit, brief and support community hosts. Run micro community WhatsApp groups; facilitate monthly meet-ups and discussions. Deliver weekly micro community round-ups and support initiatives. Maintain BetterMode (the platform on which we host our groups). Manage adviser and peer-to-peer matching processes. Support with setting up and managing local community pods.
- Events and programming: Co-ordinate and support online and in-person events. Own monthly national events, regular adviser 'Ask me anything' events and community meet-ups.
- Content and communications: Work with marketing/content teams on community-focused communications. Co-ordinate WhatsApp communications to our communities, including weekly micro community round-ups, daily community prompts and ongoing partner CTAs.
- Tools, systems and data: Maintain clean CRM (Microsoft Dynamics) records and accurate segmentation across WhatsApp, ESP, BetterMode and CRM. Track monthly and weekly engagement trends and use analytics to guide community strategy.
About you
Essential:
- Experience with building, managing or moderating online or offline communities.
- Highly motivated, with a track record of delivering on KPIs.
- Organised and detail-oriented, with the ability to manage multiple priorities effectively.
- Responsive and efficient, with excellent task- and time-management skills.
- Strong team player, with excellent collaboration skills.
- Empathy, strong people skills and a passion for supporting small businesses and entrepreneurs.
- Comfortable working flexibly, taking initiative and solving problems.
- Exceptional written and verbal communication; able to engage a variety of audiences.
- Proficient in MS Office and CRM systems.
Desirable:
- Experience with managing social media accounts and communities.
- Experience with organising events (online and offline).
- Familiarity with Freshdesk or similar ticketing systems.
- Experience with Power BI or analytics tools.
- Experience with community operations, segmentation or data-driven engagement.
- Understanding of the UK small business/start-up landscape.
Benefits:
- Salary: £35,000
- Private healthcare insurance provided through Vitality.
- Flexible working arrangements to support work-life balance.
- Cycle-to-work scheme.
- Enhanced parental leave to support growing families.
At Enterprise Nation, we believe that a diverse workforce is essential to our success. We’re committed to creating an inclusive environment where all individuals feel valued, respected and empowered to contribute their unique perspectives. Our goal is to foster a culture that embraces differences and promotes collaboration, innovation, and growth.
Small business community manager in London employer: Enterprise Nation
Contact Detail:
Enterprise Nation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Small business community manager in London
✨Tip Number 1
Get to know the company inside out! Research Enterprise Nation's values, mission, and community initiatives. This way, when you chat with them, you can show off your passion for supporting small businesses and how you fit right into their culture.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. Plus, it shows you're genuinely interested in being part of the team!
✨Tip Number 3
Prepare for the interview by thinking about how you can drive engagement in the community. Come up with some creative ideas on how to launch and manage micro communities. This will demonstrate your proactive approach and understanding of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Enterprise Nation family!
We think you need these skills to ace Small business community manager in London
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let us see your enthusiasm for building and nurturing communities. Share any relevant experiences that highlight your passion for supporting small businesses and how you've engaged with them in the past.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our mission to support small businesses and how you can contribute to our community.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Enterprise Nation!
How to prepare for a job interview at Enterprise Nation
✨Know the Company Inside Out
Before your interview, dive deep into Enterprise Nation's mission and values. Understand their focus on supporting small businesses and how they engage with their community. This knowledge will help you demonstrate your passion for the role and align your answers with their goals.
✨Showcase Your Community Management Skills
Prepare specific examples from your past experiences where you've successfully built or managed a community. Highlight your ability to drive engagement and support members, as this is crucial for the Small Business Community Manager role.
✨Be Ready to Discuss KPIs
Since the role involves delivering on KPIs, come prepared to discuss how you've tracked and achieved key performance indicators in previous positions. Share metrics that showcase your impact and how you can bring that success to Enterprise Nation.
✨Engage with Empathy
During the interview, emphasise your strong people skills and empathy. Be ready to discuss how you would approach member interactions and support small businesses. Showing that you genuinely care about their success will resonate well with the interviewers.