Customer Service Meet & Greet Assistant-Edinburgh Airport

Customer Service Meet & Greet Assistant-Edinburgh Airport

Join to apply for the Customer Service Meet & Greet Assistant-Edinburgh Airport role at Enterprise Mobility

Overview

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65 years ago, to the global mobility leader we are today.

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every interaction makes a difference?

We’re excited to offer an opportunity for a Temporary Customer Service Meet & Greet Assistant to join our team at Edinburgh Airport during the busy summer peak!

As a Customer Service Meet & Greet Assistant, you’ll be the first point of contact for our customers, providing a warm, friendly, and efficient service at our branch. Your role will focus on creating a seamless rental experience, particularly for our Emerald Club members, ensuring their needs are met quickly and efficiently.

This is a temporary position starting in April until October, requiring flexibility with shifts available across seven days a week between 7am-10pm.

The number of contracted hours will be 40 to 45 depending on your availability, but flexibility with working days and times is essential – shifts will vary over 7 days a week, various working rota between 7am-10pm.

The pay will be £14.41 per hour.

Ready to make a difference? Apply today and join the Enterprise Mobility family!

Responsibilities

• Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
• Welcome members to the facility when they arrive in the car park.
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
• Assist members with questions and queries.
• Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

Qualifications

• Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
• Previous experience in customer service or retail.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• The flexibility to work a variety of shifts, including evenings and weekends.

Additional Information

• Please let us know about any accommodations you may need to participate in the recruitment process.
• No drug or alcohol related offence within the last five years is permitted.
• You must be 21 or over to apply.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Travel Arrangements

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