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- Tasks: Join our Damage Recovery Unit to negotiate and manage vehicle damage claims.
- Company: Enterprise Mobility is a family-owned leader in global mobility with a strong reputation.
- Benefits: Enjoy a competitive salary, career progression, and full training in a supportive environment.
- Why this job: Be part of a dynamic team with clear career paths and opportunities for growth.
- Qualifications: Motivated individuals with strong communication skills and a competitive spirit are encouraged to apply.
- Other info: Full-time role with a structured career path from Recovery Assistant to Manager.
The predicted salary is between 26000 - 36400 £ per year.
Job Description
Overview
Hours:
- Full time (40hrs)
- Monday – Friday (8:00am-5:00pm)
Salary:
- £26,000.00 upwards dependent up on experience (based on 40 hour working week)
Location:
- Aldershot, Hampshire, GU111EJ
We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?
Our Claims Services division are looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation. We are looking for Recovery Representatives who will join our Damage Recovery Unit based in Aldershot, A busy team responsible for recovering damage to our vehicles for the whole of the UK & Ireland.
Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided.
You'll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it's maintaining accounts or interpreting loss data, you'll need a good eye for detail to ensure that we keep track of the numerous claims. You will be confident in recovering invoices and liaising with third party insurers, solicitors and other third parties involved.
Everyday you'll be determining which claims must be worked, so we'll need you to demonstrate to us that you're able to make sound decisions based on your analysis of the situation. Along with this you'll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation.
If you are target driven and enjoy the challenge of a fast-paced environment, this could be the job for you!
Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.
Responsibilities
Damage Recovery
- Reviewing damage claims and assigning collection strategies
- Negotiating with individuals, insurance companies, corporate customers and credit card companies
- Maintaining accounts of collections and incoming payments on claim files
- Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports
- Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters
- Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed
- Determining what claims must be worked in order to obtain payment
- Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts
The Recoveries department have a clear career path set out for all our employees. Whether you want to become an expert in your department or work your way into management, we will help you every step of the way. These opportunities are available to you as soon as you step in the door and how fast you progress is entirely up to you.
The career path within the department is as follows:
- Recovery Assistant
- Recovery Representative
- Senior Recovery Representative
- Recovery Lead Representative (Team Leader)
- Recoveries Supervisor
- Recoveries Manager
Qualifications
We are looking for motivated employees with a great work ethic to join our team, who have the following skills:
- Demonstrated ability to make decisions
- A competitive spirit and the drive to meet targets and deadlines
- An ability to work independently and as part of a team
- Excellent communication skills and attention to detail
- Be understanding of the sensitivity of customers personal documentation and information
- Proven negotiation skills
- A knowledge of Microsoft Office products, Internet and telephone skills
Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
Claims Recovery Representative Damage Recovery Unit - Aldershot employer: Enterprise Mobility
Contact Detail:
Enterprise Mobility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Recovery Representative Damage Recovery Unit - Aldershot
✨Tip Number 1
Familiarise yourself with the claims recovery process. Understanding how damage claims are assessed and negotiated will give you a significant edge during interviews. Research common challenges faced in this field to demonstrate your proactive approach.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves negotiating with various parties, consider role-playing scenarios with friends or family to build your confidence in handling difficult conversations.
✨Tip Number 3
Network with current employees or professionals in the claims recovery industry. Engaging with them can provide insights into the company culture at Enterprise Mobility and help you tailor your approach when applying.
✨Tip Number 4
Prepare for situational questions that assess your decision-making abilities. Think of examples from your past experiences where you had to make tough calls, as this will showcase your analytical skills and ability to work under pressure.
We think you need these skills to ace Claims Recovery Representative Damage Recovery Unit - Aldershot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in claims, debt recovery, or sales. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying to the Claims Recovery Representative position. Mention specific skills such as negotiation and decision-making that align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've effectively communicated in previous positions, particularly in challenging situations.
Highlight Attention to Detail: Emphasise your attention to detail in your application. You could mention experiences where your meticulousness led to successful outcomes, especially in reviewing claims or managing accounts.
How to prepare for a job interview at Enterprise Mobility
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and recent developments. Understanding Enterprise Mobility's role in the industry will help you tailor your answers and show genuine interest.
✨Prepare for Negotiation Scenarios
Since the role involves negotiating with various parties, practice common negotiation scenarios. Think about how you would handle difficult conversations and prepare examples from your past experiences that demonstrate your negotiation skills.
✨Showcase Your Decision-Making Skills
The job requires sound decision-making based on analysis. Be ready to discuss situations where you had to make tough decisions, what factors you considered, and the outcomes of those decisions.
✨Highlight Attention to Detail
Given the importance of maintaining accurate records and interpreting loss data, be prepared to provide examples of how your attention to detail has positively impacted your previous work. This could include specific tasks or projects where accuracy was crucial.
