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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a dynamic team.
- Company: Join Enterprise Mobility, a leader in the UK vehicle rental industry.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive benefits.
- Why this job: Make a real impact while developing your career with structured progression.
- Qualifications: Strong communication skills and a full UK/Ireland driving licence required.
- Other info: Flexible work schedule with no weekend shifts and great employee perks.
The predicted salary is between 30000 - 42000 £ per year.
Competitive Salary + Career Progression
Join a Team That Keeps the UK Moving
Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Thetford.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work-Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.
Location
Enterprise Flex-E-Rent, Roudham Industrial Estate, Roudham Rd, Thetford NR16 2QN
Responsibilities
What You’ll Be Doing
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem-solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast-paced high-performing team
Qualifications
What We’re Looking For
- Strong communication and customer care skills
- A Full UK / Irish Manual Driving Licence
- A flexible approach to work
- Experience handling enquiries via email, phone, and face-to-face
- Business-level IT skills (Excel, Outlook)
- Ability to pass a security check (criminality, financial, and employment references)
We are an Equal Opportunities Employer.
Customer Assistance Representative - Thetford employer: Enterprise Holdings
Contact Detail:
Enterprise Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Representative - Thetford
✨Tip Number 1
Get to know the company! Research Enterprise Flex-E-Rent and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at Enterprise Flex-E-Rent.
We think you need these skills to ace Customer Assistance Representative - Thetford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Assistance Representative role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate how you effectively handle enquiries. Whether it's through email or phone, give us examples of how you've provided exceptional customer service in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you'd be a great fit for our Flex-E-Rent team!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Enterprise Holdings
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or provided exceptional service in the past. This will show that you understand the importance of customer care, which is crucial for a role like this.
✨Familiarise Yourself with the Company
Take some time to research Enterprise Mobility and their Flex-E-Rent division. Understanding their services and values will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Common Interview Questions
Think about common questions you might face, such as 'How do you handle stress?' or 'Can you give an example of a time you went above and beyond for a customer?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Showcase Your Team Spirit
Since the role involves working both independently and as part of a team, be prepared to discuss your teamwork experiences. Share specific examples of how you've collaborated with others to achieve goals, as this will highlight your ability to thrive in a fast-paced environment.
