At a Glance
- Tasks: Support customers with billing and payment processes while resolving queries.
- Company: Join a dynamic team at Enterprise Mobility's European Head Office.
- Benefits: Enjoy a supportive work environment with opportunities for personal development.
- Other info: Great team atmosphere focused on collaboration and problem-solving.
- Why this job: Make a difference by building lasting relationships with customers.
- Qualifications: Excellent communication skills and previous customer service experience required.
The predicted salary is between 24000 - 28000 € per year.
Enterprise Mobility have an exciting opening for an Administrative Assistant – Collections to join the team at our European Head Office in Egham, Surrey. As an Administrative Assistant / Collections Assistant you will play an active part in a small team that supports our National Customers with their billing and payment processes. We are very customer focused and building long lasting relationships with our customers is crucial.
You will need to have excellent communication skills and previous customer service experience as these will really help you succeed in the role. You will also need great attention to detail and enjoy problem solving to resolve queries. Our processes are unique so we have a soft approach in chasing money and it is more administrative driven. You will work in a great team environment, where personal development is encouraged.
Administrative Assistant - Collections in Surrey employer: Enterprise Holdings
Enterprise Mobility is an excellent employer, offering a supportive and collaborative work culture at our European Head Office in Egham, Surrey. We prioritise employee growth through ongoing training and development opportunities, ensuring that our team members thrive both personally and professionally. With a focus on building strong customer relationships and a unique approach to collections, we create a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Assistant - Collections in Surrey
✨Tip Number 1
Network like a pro! Reach out to current employees at Enterprise Mobility on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We all know that confidence is key, so rehearse your answers and think of examples that showcase your skills.
✨Tip Number 3
Show off your attention to detail! During the interview, make sure to highlight specific instances where you've successfully managed billing or payment processes. This will demonstrate that you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Enterprise Mobility.
We think you need these skills to ace Administrative Assistant - Collections in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you've built relationships in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Administrative Assistant – Collections role and how your attention to detail will help us support our customers effectively.
Showcase Problem-Solving Skills:In your application, mention specific instances where you've successfully resolved queries or issues. We love seeing how you tackle challenges, especially in a customer-focused environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Enterprise Holdings
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Assistant – Collections. Familiarise yourself with billing and payment processes, as well as the importance of customer relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your previous experience where you've successfully resolved customer queries or built strong relationships. Practising clear and concise responses will also help you convey your thoughts effectively during the interview.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss specific instances where your keen eye for detail has helped you avoid mistakes or improve processes. You might even want to bring up any tools or methods you use to stay organised and ensure accuracy in your work.
✨Emphasise Problem-Solving Skills
Problem-solving is a big part of the job, so think of examples where you've tackled challenges head-on. Whether it's resolving a billing issue or finding a way to streamline a process, showcasing your ability to think critically and creatively will set you apart from other candidates.
