At a Glance
- Tasks: Deliver outstanding customer service and assist with vehicle rentals in a fast-paced environment.
- Company: Join a family-owned global leader in mobility with a strong legacy.
- Benefits: Earn £13.25 per hour with flexible shifts and potential for extension.
- Other info: Opportunity for growth in a dynamic team; must be over 21 with a full UK driving licence.
- Why this job: Be the face of our brand and make a real impact on customer experiences.
- Qualifications: Great communication skills and previous customer service experience required.
The predicted salary is between 30000 - 30000 € per year.
We’re Enterprise Mobility. A family‑owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. We’re looking for passionate and customer‑focused individuals to join our team as a Customer Service Representative in our Portsmouth/Fareham Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs. This is a temporary position starting immediately until October 2026 with the potential to extend based on business need. This role requires flexibility with shifts available across seven days a week. The pay for this position will be £13.25 per hour. The number of contracted hours will be 45 per week – over 7 days, flexibility with working days and times is essential.
If you thrive in a fast‑paced environment and have a natural flair for building relationships, we want to hear from you!
Responsibilities:- Greet customers warmly upon their arrival, assisting them with the rental process from start to finish.
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer.
- Conduct vehicle inspections with customers before and after rental periods, noting any pre‑existing damage and explaining the return procedures.
- Delivery and collection of vehicles across the region.
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
- Excellent communication and interpersonal skills, with a friendly and customer‑focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted. You must be over 21 years of age for insurance purposes. You must have a full manual UK driving licence.
Location: Portsmouth/Fareham
Customer Service Representative - Portsmouth/Fareham employer: Enterprise Holdings
Enterprise Mobility is an exceptional employer that prioritises the growth and well-being of its team members. With a strong family-owned legacy, employees benefit from a supportive work culture that values customer service excellence and offers flexible working hours in the vibrant Portsmouth/Fareham area. Join us to be part of a global leader where your contributions are recognised and rewarded, and where you can develop your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Portsmouth/Fareham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Mobility. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Representative. Role-play with a friend or family member to get comfortable with handling different situations. This will boost your confidence and make you stand out during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident and ready to impress the hiring team when you walk through the door.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Representative - Portsmouth/Fareham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about helping customers and making their experience memorable.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service or retail. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us get a good sense of who you are quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Enterprise Holdings
✨Know the Company
Before your interview, take some time to research Enterprise Mobility. Understand their values, mission, and what sets them apart in the mobility industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will demonstrate your capability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like a difficult customer or a vehicle issue. Think through potential scenarios beforehand and practice your responses. This will help you feel more confident and articulate during the interview.
✨Flexibility is Key
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight your willingness to work evenings and weekends, as this shows you're ready to meet the demands of the job and contribute positively to the team.
