At a Glance
- Tasks: Provide exceptional customer service and resolve damage queries for our corporate EU countries.
- Company: Join a family-owned global mobility leader with a focus on long-term success.
- Benefits: Competitive salary, £2000 language bonus, and opportunities for promotions.
- Other info: Great transport links and a supportive environment for personal growth.
- Why this job: Shape your career in a dynamic workplace with a promote-from-within culture.
- Qualifications: Fluency in English and intermediate German, French, or Spanish; enthusiasm is key!
The predicted salary is between 29000 - 31000 £ per year.
We're Enterprise Mobility, a family-owned global mobility leader with a $39 billion turnover and nearly 90,000 team members across 95 countries. To maintain our focus on customer service and provide additional mobility options, we are looking for multilingual team members to join our Damage Recovery department. Successful candidates will have complete fluency in English and an intermediate level of German and/or French/Spanish (not all languages required).
Location: Victoria Road, Aldershot, GU11 1EJ
Hours: Monday to Friday between the hours of 8:00-18:00 (Shifts 8:00-17:00 and 9:00-18:00)
Salary: £27,000.00 + a £2000 language bonus
Start date: 7th September
About the role: The Damage Recovery department recovers the UK and Ireland's vehicle damage costs. They work closely with our branches and are the point of contact between branch and customer. The team liaises with management across various functions as well as other departments to investigate damage claims. This role will provide crucial support to the Damage Recovery Unit, and you will be the main point of contact between customers and the department. You will receive training and guidance to manage customer enquiries and claims successfully.
Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in customer service, negotiation, debt recovery, administration, management, and the basics of litigation. Along the way, we'll give you plenty of opportunities to show your skills, and we'll reward your development with pay increases and opportunities for continued promotions.
Responsibilities:
- Providing exceptional customer service via phone and email
- Working closely with customers and accounts to help resolve damage queries across our corporate EU countries (UK, Ireland, Germany, Spain & France)
- Dealing with complaints and finding suitable resolutions
- Negotiating with customers regarding damage claims
- Demonstrating a strong work ethic and commitment to getting the job done
- Ensuring consistency and accuracy in all relevant admin procedures
Qualifications:
- An aptitude for delivering great customer service
- Excellent communication skills and attention to detail
- Fluency in English and an intermediate level of German and/or French/Spanish (not all languages required)
- A competitive spirit and the drive to meet targets and deadlines
- Demonstrated time management skills
- A knowledge of Microsoft Office products, Internet, and telephone skills
You should also know that regardless of your socio-economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone. Please let us know about any accommodations you may need to participate in our recruitment process.
Aldershot has great transportation links to other areas in Hampshire and Surrey such as Alton, Ash Vale, Basingstoke, Farnborough, Farnham, Camberley, Fleet, Guildford, and Woking. This is more than just a job; this is an investment in your future, a way into a dynamic workplace, and a flexible journey you can shape for yourself. So, what are you waiting for?
Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
Multilingual Customer Support Representative- Damage Recovery Team employer: Enterprise Holdings
At Enterprise Mobility, we pride ourselves on being an excellent employer that values your skills and supports your career growth. With a competitive salary, structured career development opportunities, and a strong emphasis on work-life balance, our Oldbury team is dedicated to creating a positive and rewarding work environment. Join us and enjoy generous leave, comprehensive benefits, and the chance to work with top vehicle brands in a supportive, family-owned business that truly cares about its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Multilingual Customer Support Representative- Damage Recovery Team
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enterprise Holdings. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enterprise Holdings before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Multilingual Customer Support Representative- Damage Recovery Team
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enterprise Holdings:Your cover letter is your chance to shine! Tell us why you want to work at Enterprise Holdings specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enterprise Holdings!
How to prepare for a job interview at Enterprise Holdings
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
