At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a dynamic team.
- Company: Join Enterprise Flex-E-Rent, a leader in commercial vehicle rental.
- Benefits: Enjoy competitive salary, career progression, generous leave, and comprehensive benefits.
- Other info: Flexible work schedule with no weekend shifts and great employee perks.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a full UK/Ireland driving licence required.
The predicted salary is between 30000 - 42000 £ per year.
Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex‑E‑Rent team in Manchester.
Competitive Salary + Career Progression
Join a Team That Keeps the UK Moving
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10‑12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work‑Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex‑E‑Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.
Location
Enterprise Flex‑E‑Rent, Flixton Rd, Carrington, Urmston, Manchester M41 6JE
Responsibilities
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem‑solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast paced high‑performing team
Qualifications
- Strong communication and customer care skills
- A Full UK / Irish Manual Driving Licence
- A flexible approach to work
- Experience handling enquiries via email, phone, and face‑to‑face
- A full UK/EU Manual Driving Licence is required for this role
- Business‑level IT skills (Excel, Outlook)
- Ability to pass a security check (criminality, financial, and employment references)
We are an Equal Opportunities Employer
Customer Assistance Representative - Manchester employer: Enterprise Holdings
At Enterprise Mobility, we pride ourselves on being an exceptional employer that values your potential and supports your career growth. With a structured development programme, competitive salary, and a strong emphasis on work-life balance, our Manchester team enjoys generous leave, leadership opportunities, and a vibrant work culture that fosters collaboration and innovation. Join us to make a meaningful impact while enjoying unique employee perks and a clear path for advancement in the dynamic vehicle rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistance Representative - Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Flex-E-Rent. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to the team. Remember, confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Assistance Representative - Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Assistance Representative role. Highlight your customer service experience and any relevant skills that match what we’re looking for in the job description.
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role shine through. A friendly tone can go a long way in showing us you’re a great fit for our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate straightforward communication!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Enterprise Holdings
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Mobility and their Flex‑E‑Rent division. Understand their services, values, and what sets them apart in the vehicle rental market. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Customer Assistance Representative, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Problem-Solving Abilities
In this role, you'll need to handle various operational tasks and solve problems on the go. Think of specific instances where you've successfully resolved issues, whether in a work setting or elsewhere. Highlight your ability to think on your feet and remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you’re engaged and serious about your potential future with the company.
