At a Glance
- Tasks: Provide exceptional customer service and support across various departments.
- Company: Join a family-owned global leader in mobility with a friendly team.
- Benefits: Earn a competitive salary, enjoy 33 days holiday, and receive ongoing training.
- Other info: Dynamic work environment with opportunities for internal progression and personal growth.
- Why this job: Kickstart your career with hands-on experience and a nationally recognised qualification.
- Qualifications: Great communication skills, attention to detail, and a willingness to learn.
The predicted salary is between 17850 - 17850 € per year.
We are excited to be recruiting 6 Customer Service Apprentices to join our friendly and dynamic team this September 2026. By starting your career with Enterprise Mobility as a Customer Service Apprentice, you’ll do more than gain a nationally recognised qualification — you’ll take your first steps towards a rewarding long‑term career within a global organisation. If you’re enthusiastic, motivated to learn and confident communicating with others, this could be the perfect opportunity for you. You’ll receive comprehensive training, ongoing support and real hands‑on experience, empowering you to make a genuine impact and build a future with us. An apprenticeship is an excellent way to enter the industry. You’ll earn a salary, gain valuable workplace experience and develop professional qualifications – all at the same time.
At Enterprise Mobility, we’re proud to be a family‑owned, world‑class organisation with a portfolio of leading brands in the UK, including Enterprise Rent‑A‑Car. Named a Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65 years ago into a global mobility leader. Today, we operate across 95 countries, with nearly 90,000 team members, over 2.3 million vehicles, and a global turnover of $35 billion. Our purpose is clear: to advance the world, one journey at a time. Imagine where that journey could take your career. Our success is built on our people. That’s why we invest heavily in development, internal progression and long‑term career opportunities. Combined with our unwavering commitment to customer service, this makes Enterprise a truly exceptional place to work.
Completing your apprenticeship with us comes with a wide range of benefits, including:
- A competitive starting salary of £17,850 per annum
- Fun & friendly working environment
- 33 days paid holidays a year plus 1 additional day for a personal celebration and another for charity work!
- Our ‘promote from within policy’ means you can go as far as your talent will take you
- Onboarded onto the Customer Service Specialist Level 3 Apprenticeship – a 15 month course, with weekly taught sessions delivered at Farnborough College, regular 1:1 support from industry expert Trainers
- Winning wardrobe vouchers at discounted rates
- Convenient town centre location with free parking or a short walk from Aldershot train station
- Well‑equipped and professional office facility
- Discounted health and dental plan
- Opportunity to earn Awardco points and redeem on Amazon
During the first stage of your career, you will learn everything about providing great customer service across multiple UK Contact Centre departments. Responsibilities will include:
- Providing exceptional customer service via the telephone and via written communication
- Providing administrative support to your team, departments and branches
- Updating internal databases and systems with a commitment to attention to detail
- Building internal and external relationships and communicating on a variety of levels
Qualifications:
- A customer first mentality with great communication skills both verbally and written
- Good PC skills
- High level of attention to detail
- Enjoy working as part of a team
- Organisation skills
- Enthusiastic and willing to learn
- GCSE English & Maths grade 4 (C) or above
- A Levels or equivalent would be advantageous
- Must be able to commute to our Aldershot office and Farnborough College of Technology
- Due to funding restrictions applicants must be 18 or above on the 1st September 2026 and have lived in the UK for the last 3 years.
Regardless of your socio‑economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone. Please let us know about any accommodations you may need to participate in our recruitment process. Aldershot has great transportation links to other areas in Hampshire and Surrey such as: Farnborough, Farnham, Camberley, Fleet, Basingstoke, Guildford and Woking.
Please note that due to the nature of the role, successful applicants will require a security check which involves Financial Probity and Basic Criminality.
Customer Service Apprenticeship in Lewes employer: Enterprise Holdings
Enterprise Mobility is an exceptional employer that prioritises the growth and development of its employees, offering a competitive starting salary, comprehensive training, and a fun, friendly working environment. With a strong commitment to internal progression and a promote-from-within policy, apprentices can build a rewarding long-term career while enjoying generous benefits such as 33 days of paid holidays and a convenient town centre location. Join us in Aldershot and take your first steps towards a fulfilling career in a global organisation dedicated to advancing the world, one journey at a time.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship in Lewes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Mobility. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common customer service questions and how you can showcase your communication skills. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They’re looking for someone enthusiastic and motivated, so don’t be afraid to show your passion for customer service and learning. Authenticity goes a long way!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Apprenticeship in Lewes
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion shine through! We want to see that you're excited about the opportunity to join our team and learn. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your communication skills and customer-first mentality, as these are key to succeeding in this role with us.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your personality comes through without overwhelming us with too much information.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Enterprise Holdings
✨Know Your Stuff
Before the interview, make sure you understand what the Customer Service Apprenticeship entails. Familiarise yourself with Enterprise Mobility's values and mission. This will help you demonstrate your enthusiasm and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about scenarios where you've provided great service or resolved issues. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your Communication Skills
Since this role requires excellent communication, be prepared to showcase your verbal and written skills. During the interview, speak clearly and confidently, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the company and the role. You might ask about the training process or what a typical day looks like for an apprentice at Enterprise Mobility.
