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- Tasks: Deliver exceptional customer service and support your team in a dynamic environment.
- Company: Join a family-owned global leader in mobility with a focus on long-term success.
- Benefits: Earn £8.55 per hour, with pay increases and bonuses as you progress.
- Why this job: Kickstart your career with hands-on training and clear growth opportunities.
- Qualifications: Self-motivated, customer-focused, with good organisational skills and National 5 Maths and English.
- Other info: Inclusive culture that values diverse voices and offers a unique apprenticeship experience.
The predicted salary is between 800 - 1000 £ per month.
We’re Enterprise Mobility, a family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. We are now seeking candidates that are passionate about delivering excellent Customer Service, can demonstrate great work ethic and are motivated to join a Customer Service Apprenticeship at our local Inverness branch. Are you enthusiastic, eager to learn and a great communicator? Then this could be the opportunity for you.
After an initial virtual classroom-based orientation session, you’ll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you’ll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you.
As a Customer Service Apprentice, your experience at Enterprise Mobility will be as unique as you because you shape who we are as much as we shape your skills, path and potential. We pride ourselves on opening our doors to a variety of voices, giving way to an experience that’s both inclusive and that inspires diversity of thought. You will undertake a Modern Apprenticeship in Customer Service (Level 6).
Responsibilities
- Providing administrative support to your team
- Providing exceptional customer service in person and via written communication
- Updating internal databases and systems with attention to detail
- Building internal and external relationships and communicating on a variety of levels
Qualifications
- Self motivated
- Customer focused
- Good attention to detail
- Good organisational skills
- Good attendance and punctuality record
- Maths and English at National 5 level
Additional Information
Pay: £8.55 per hour, with the opportunity to earn additional bonuses. Pay Increase: After your first year, once you’ve successfully completed your initial training, your pay will rise to the National Minimum Wage for your age plus an extra 20p per hour. Clear Growth Path: This means your earnings will increase as you develop your skills and experience, with further opportunities for progression as you advance in the role. Hours: 40 per week, working patterns Monday to Saturday. Apprenticeship Level: Modern Apprenticeship - Customer Service Level 6. Duration: 12 to 18 months. Location: Inverness. Please note that due to the nature of the role, successful applicants will require a security check which involves Financial Probity and Basic Criminality.
We are an Equal Opportunities Employer.
Customer Service Apprenticeship - Inverness employer: Enterprise Holdings
Contact Detail:
Enterprise Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship - Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Mobility. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable talking about your experiences and how they relate to the job.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for customer service shine through. Share examples of times you’ve gone above and beyond for customers, and don’t forget to smile – it makes a huge difference!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, you’ll find loads of resources on our site to help you prepare for the next steps.
We think you need these skills to ace Customer Service Apprenticeship - Inverness
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're eager to learn and excited about the opportunity to join our team in Inverness.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Mention any relevant experience or qualities that demonstrate your self-motivation and attention to detail, as these are key for us.
Be Clear and Concise: Keep your written communication clear and to the point. We appreciate good organisation, so structure your application well and avoid unnecessary fluff. This will help us see your good attention to detail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting apprenticeship opportunity.
How to prepare for a job interview at Enterprise Holdings
✨Know Your Stuff
Before the interview, make sure you understand what Enterprise Mobility is all about. Familiarise yourself with their values, mission, and the specifics of the Customer Service Apprenticeship. This will show your enthusiasm and help you connect your skills to what they’re looking for.
✨Show Off Your Communication Skills
As a Customer Service Apprentice, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully communicated in past roles or situations, whether in person or through written communication.
✨Demonstrate Your Customer Focus
Think of times when you’ve gone above and beyond for a customer or resolved a tricky situation. Be ready to share these stories during your interview. This will highlight your customer-centric mindset, which is crucial for this role.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the training process, growth opportunities, or the company culture. It shows that you’re genuinely interested in the role and eager to learn more about the company.
