At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a dynamic team.
- Company: Join Enterprise Flex-E-Rent, a leader in commercial vehicle rental across the UK.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive benefits including discounts and development opportunities.
- Other info: Fast-track your career with leadership opportunities and a supportive team environment.
- Why this job: Make a real impact while enjoying structured career progression and work-life balance.
- Qualifications: Strong communication skills and a full UK/EU Manual Driving Licence required.
The predicted salary is between 25000 - 32000 £ per year.
Competitive Salary + Career Progression
Join a Team That Keeps the UK Moving
Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Nairn.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work-Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
- Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.
Location
Enterprise Flex-E-Rent, 5 Tom Semple Rd, Nairn IV12 5QW
Responsibilities
What You’ll Be Doing:
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem-solving, and operational tasks
- Helping the business grow by giving you the chance to boost income and cut costs
- Working both independently and as part of a fast-paced high-performing team
Qualifications
What We’re Looking For:
- Strong communication and customer care skills
- A flexible approach to work
- Experience handling enquiries via email, phone, and face-to-face
- A full UK/EU Manual Driving Licence is required for this role
- Business-level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminality, financial, and employment references)
Customer Assistance Representative - Nairn in Inverness employer: Enterprise Holdings
At Enterprise Mobility, we pride ourselves on being an exceptional employer that values your potential and supports your career growth. With structured career development, generous leave policies, and a strong emphasis on work-life balance, our Nairn location offers a vibrant work culture where you can thrive while making a meaningful impact in the commercial vehicle rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistance Representative - Nairn in Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Flex-E-Rent. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Customer Assistance Representative. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering exceptional service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistance Representative - Nairn in Inverness
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, whether it's through face-to-face interactions or over the phone.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Assistance Representative role. We love seeing genuine interest!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Enterprise Holdings
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Mobility and their Flex-E-Rent division. Understand their services, values, and what sets them apart in the vehicle rental market. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Assistance Representative, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach and the ability to work well in a team. Think of instances where you've adapted to changing situations or collaborated effectively with colleagues. Be ready to discuss how you can contribute to a high-performing team environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the training roadmap, career progression opportunities, or the company culture. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
