At a Glance
- Tasks: Support customers with billing and payment processes while resolving queries.
- Company: Join a family-owned global leader in mobility with a friendly culture.
- Benefits: Competitive salary, 25 days holiday, life assurance, and flexible working.
- Other info: Fast career progression with structured training and a fun work environment.
- Why this job: Make a real impact by building relationships and solving customer issues.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 26436 - 26436 € per year.
Enterprise Mobility have an exciting opening for an Administrative Assistant – Collections to join the team at our European Head Office in Egham, Surrey. As an Administrative Assistant / Collections Assistant you will play an active part in a small team that supports our National Customers with their billing and payment processes. We are very customer focused and building long lasting relationships with our customers is crucial.
You will need to have excellent communication skills and previous customer service experience as these will really help you succeed in the role. You will also need great attention to detail and enjoy problem solving to resolve queries. Our processes are unique so we have a soft approach in chasing money and it is more administrative driven. You will work in a great team environment, where personal development & growth is actively encouraged. Full training will be provided, and a structured career path is on offer. In as little as nine months you could be promoted to a Coordinator and receive a pay rise. Then a short 6 months later be promoted again to a Senior Coordinator and receive a further pay rise.
Responsibilities
- Regular contact with customers via emails and calls
- Develop and maintain relationships with account contacts and various internal departments
- Resolve customer queries and disputes related to invoices
- Responsible for ensuring payment received as per agreements
- Creation of excel reports & monthly statements
Qualifications
- Excellent communication skills (verbal and written)
- Analysis and problem solving skills
- Knowledge of Microsoft Office products especially Excel
- High attention to detail and the ability to organise your workload
- Ability to work independently and as part of a team
- Time management skills
- Previous debt management experience advantageous but not essential
Additional Information
Please let us know about any accommodations you may need to participate in the recruitment process.
Hours: 40hrs per week Mon-Fri: 8.00am to 5.00pm
Salary: £26,436 per annum (dependent on relevant experience) - we also have a performance-related bonus scheme!
Location: Enterprise House, Egham, Surrey, TW209FB
Flexible working - Minimum 3 days in the office per week, which may change depending on business need. Commutable via Public Transport.
Benefits
- Fun & friendly working environment
- 25 days paid holidays a year + public holidays
- Life Assurance - 3 x Salary
- Short Term Disability
- Stakeholder Pension
- Winning wardrobe vouchers at discounted rates
- Free parking
- Well-equipped and professional office facility
- Our promote from within policy means you can go as far as your talent will take you
Administrative Assistant - Collections in Egham employer: Enterprise Holdings
Enterprise Mobility is an exceptional employer, offering a supportive and dynamic work environment at our European Head Office in Egham, Surrey. With a strong focus on personal development, employees benefit from structured career progression opportunities, including potential promotions within just nine months. Our fun and friendly culture, combined with competitive benefits such as 25 days of paid holiday and a performance-related bonus scheme, makes us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Assistant - Collections in Egham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Administrative Assistant role, and who knows? They might just have the inside scoop on openings at Enterprise Mobility.
✨Tip Number 2
Prepare for those interviews! Research common questions for administrative roles and practice your answers. Highlight your communication skills and attention to detail, as these are key for the Collections position.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've resolved customer queries in the past. This will demonstrate that you can handle the unique processes at Enterprise Mobility with ease.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Enterprise Mobility family.
We think you need these skills to ace Administrative Assistant - Collections in Egham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Administrative Assistant role. Highlight your communication skills and any customer service experience, as these are key for us at Enterprise Mobility.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. Don’t forget to mention your attention to detail and problem-solving skills!
Showcase Your Team Spirit:We love a team player! In your application, share examples of how you've worked well in a team before. This will show us that you can thrive in our supportive environment.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your amazing skills and experiences right away!
How to prepare for a job interview at Enterprise Holdings
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administrative Assistant – Collections. Familiarise yourself with billing processes and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples from your past experiences where you've successfully resolved customer queries or built relationships. This will demonstrate your ability to connect with customers effectively.
✨Attention to Detail is Key
Highlight your attention to detail during the interview. You might be asked about how you handle tasks that require precision, like creating Excel reports. Share specific instances where your meticulousness made a difference in your previous roles.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to resolve disputes or manage difficult situations. Show that you can think on your feet and come up with solutions that benefit both the customer and the company.
