At a Glance
- Tasks: Deliver outstanding customer service and assist with vehicle rentals in a fast-paced environment.
- Company: Join a family-owned global leader in mobility with a strong legacy.
- Benefits: Competitive salary of £29,039.40 per annum and flexible working hours.
- Other info: Flexible shifts available, including evenings and weekends; must be over 21 with a full UK driving licence.
- Why this job: Be the face of our brand and make a real impact on customer experiences.
- Qualifications: Excellent communication skills and previous customer service experience required.
The predicted salary is between 29039 - 29039 € per year.
We’re Enterprise Mobility. A family‑owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long‑term success of our people, our customers and our business. We’re looking for passionate and customer‑focused individuals to join our team as a Customer Service Representative in our Inverness Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs. This role requires flexibility with shifts available across seven days a week. The pay for this position will be £29,039.40 per annum. The number of contracted hours will be 45 per week - flexibility with working days and times is essential.
If you thrive in a fast‑paced environment and have a natural flair for building relationships, we want to hear from you!
Responsibilities:- Greet customers warmly upon their arrival, assisting them with the rental process from start to finish.
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer.
- Conduct vehicle inspections with customers before and after rental periods, noting any pre‑existing damage and explaining the return procedures.
- Delivery and collection of vehicles across the region.
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
- Excellent communication and interpersonal skills, with a friendly and customer‑focused attitude.
- Previous experience in customer service.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted. You must be over 21 years of age for insurance purposes. You must have a full manual UK driving licence.
Customer Service Representative - Inverness employer: Enterprise Holdings
At Enterprise Mobility, we pride ourselves on being a family-owned business that values our team members and fosters a supportive work culture. As a Customer Service Representative in Inverness, you'll enjoy competitive pay, flexible working hours, and the opportunity to grow within a global leader in mobility services. Join us to be part of a dynamic team where your contributions are recognised and rewarded, making a real impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Inverness
✨Tip Number 1
Get to know the company! Research Enterprise Mobility and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Representative and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Enterprise Mobility family.
We think you need these skills to ace Customer Service Representative - Inverness
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping customers and making their experience memorable.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. Focus on your previous roles in customer service and any skills that match what we’re looking for, like communication and multitasking.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to the skills and experiences that make you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position as quickly as possible.
How to prepare for a job interview at Enterprise Holdings
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Mobility. Understand their values, mission, and what makes them a leader in the mobility sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you’ve excelled in customer service. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain customer scenarios. Practice responses to common situations, like dealing with an unhappy customer or explaining rental terms. This will help you think on your feet during the interview and show that you can handle real-life challenges.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your commitment to the role. Plus, looking professional will boost your confidence!
