Customer Service Representative

We are Enterprise Mobility, a family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. We are built on a legacy that gives us the stability to focus on the long-term success of our people, our customers, and our business.

Enterprise Mobility is a global leader in mobility solutions, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo brands through an integrated network of regional subsidiaries. Together with its affiliates, Enterprise Mobility offers a wide range of services - including car rental, carsharing, truck rental, fleet management, retail car sales, and travel management - to make transportation easier and more convenient for customers worldwide.

Do you thrive in a fast-paced environment where every interaction makes a difference? We’re excited to offer opportunities for Customer Service Representatives to join our team at Edinburgh Airport during the busy summer peak. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.

This is a temporary position starting from the start of March until end of September, requiring flexibility with shifts available across seven days a week between 7am-10pm. The number of contracted hours will be 45, but flexibility with working days and times is essential - shifts will vary over 7 days a week, various working rota between 7am-10pm. The pay will be £***** per hour.

Ready to make a difference? Apply today and join the Enterprise Mobility family. Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility.

• Triage customers at the rental counter assisting them with their needs.
• Greet customers warmly upon their arrival at the rental counter.
• Provide information about available vehicle options, rental rates, and additional services such as insurance coverage.
• Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer.
• Conduct vehicle inspections before and after rental periods, noting any pre-existing damage.
• Support in the parking area with any customer questions.
• This role involves driving and the movement of vehicles as part of daily responsibilities.
• Ability to safely operate vehicles of various sizes.
• Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
• Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.

• Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
• Previous experience in customer service or retail.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• The flexibility to work a variety of shifts, including evenings and weekends.
• Driving licence preferred but not essential.

In accordance with current government guidelines, we are unable to offer sponsorship for this role as the role does not appear on the Home Office list of RQF Level 6 roles approved for sponsorship under the Skilled Worker system. No drug or alcohol related offence within the last five years is permitted.

Location: Edinburgh. We are an Equal Opportunities Employer.