At a Glance
- Tasks: Deliver and collect high-end vehicles while providing exceptional customer service.
- Company: Join a family-owned global leader in mobility with a supportive culture.
- Benefits: Dynamic work environment with opportunities for career progression.
- Other info: Flexible shifts available, including weekends, in a fast-paced setting.
- Why this job: Be the face of a premium brand and make memorable customer experiences.
- Qualifications: Customer service experience, strong communication skills, and a full UK driving licence.
The predicted salary is between 24000 - 28000 € per year.
We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. We’re looking for passionate, customer-focused individuals to join our Exotic Car Division in the Runcorn area. This is an exciting opportunity to represent a premium brand and deliver exceptional service to customers renting high-end vehicles for their travel needs.
As a Customer Assistant Representative, you will be the face of our brand, ensuring every customer interaction is smooth, professional, and memorable. You’ll assist customers both in person and over the phone, while also providing essential administrative support. This role requires flexibility, with shifts available across seven days a week between 8am-6pm. You’ll be contracted for 45 hours per week, working on a rotating shift pattern that includes weekends. Flexibility with working days and times is essential to meet business needs, and occasional overnight stays may be required due to the geographical area covered.
If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!
Responsibilities:- Deliver outstanding customer service to internal and external customers.
- Handle customer inquiries via phone and face-to-face interactions.
- Support administrative tasks to ensure smooth operations.
- Maintain attention to detail and accuracy in all processes.
- Represent the brand professionally at all times.
- Drive vehicles up to and including 7.5 tonnes and ensure they are well maintained, damage free and safe to drive.
- Inspect and assist in ensuring vehicles are kept to an exceptionally high standard to provide outstanding customer satisfaction.
- Inspect all vehicles upon delivery and collection to ensure that any defects or damage is recorded, agreed, and signed for by the customer.
- Secure company assets and premises at times, for example rental branch location, fuel card etc.
- Record and store expenses whilst working away.
- Complete all necessary handover documents ensuring that all details are correct and accurate.
- Take reasonable care of your own health and safety, and to take reasonable care not to put other people at risk.
- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted. You must be over 21 years of age for insurance purposes. You must have a full manual UK driving licence.
Customer Assistant Representative - Runcorn employer: Enterprise Holdings
At Enterprise Mobility, we pride ourselves on being a family-owned global leader in mobility, offering a supportive and dynamic work environment where your contributions are truly valued. As a Customer Assistant Representative in Runcorn, you'll enjoy the opportunity for career progression within our growing Exotic Car Division, alongside a flexible working schedule that accommodates your lifestyle. Join us to be part of a team that prioritises exceptional customer service and fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant Representative - Runcorn
✨Tip Number 1
Get to know the company! Research Enterprise Mobility and their Exotic Car Division. Understanding their values and what they stand for will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Be flexible and open-minded! The job requires working various shifts, so highlight your willingness to adapt. Show that you can handle the fast-paced environment and are ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Customer Assistant Representative - Runcorn
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about providing exceptional experiences for customers, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Assistant Representative. Highlight your previous customer service experience and any skills that match the job description. We love seeing candidates who take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as this reflects the kind of communication we expect with our customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get your application in!
How to prepare for a job interview at Enterprise Holdings
✨Know the Brand Inside Out
Before your interview, take some time to research Enterprise Mobility and its Exotic Car Division. Understand their values, mission, and what sets them apart in the mobility industry. This knowledge will help you demonstrate your passion for the brand and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Assistant Representative, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these stories to the role, highlighting your friendly attitude and ability to handle inquiries both in person and over the phone.
✨Demonstrate Flexibility and Adaptability
Given the nature of the role, flexibility is crucial. Be ready to discuss your availability and willingness to work various shifts, including weekends. Share any previous experiences where you've successfully adapted to changing schedules or environments, as this will show that you're a great fit for the fast-paced atmosphere.
✨Attention to Detail is Key
In this role, you'll be responsible for maintaining high standards with vehicles and ensuring all documentation is accurate. During the interview, emphasise your strong attention to detail by discussing specific instances where this skill has been vital in your previous roles. This will reassure them that you can uphold their brand's reputation for excellence.
