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- Tasks: Deliver and collect high-end vehicles while providing exceptional customer service.
- Company: Join a family-owned global leader in mobility with a supportive culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for career progression.
- Why this job: Be the face of a premium brand and make memorable customer experiences.
- Qualifications: Customer service experience, strong communication skills, and a full UK driving licence.
- Other info: Dynamic work environment with a focus on teamwork and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
We are Enterprise Mobility, a family-owned, global mobility leader with a $38 billion turnover, nearly 90,000 team members, and operations in 95 countries. We are looking for passionate, customer-focused individuals to join our Exotic Car Division in the Runcorn area. This is an exciting opportunity to represent a premium brand and deliver exceptional service to customers renting high-end vehicles for their travel needs.
As a Customer Assistant Representative, you will be the face of our brand, ensuring every customer interaction is smooth, professional, and memorable. You will assist customers both in person and over the phone, while also providing essential administrative support. The role requires flexibility, with shifts available across seven days a week between 8am-6pm. You will be contracted for 45 hours per week, working on a rotating shift pattern that includes weekends. Flexibility with working days and times is essential to meet business needs, and occasional overnight stays may be required due to the geographical area covered.
If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you.
Responsibilities:- Deliver outstanding customer service to internal and external customers.
- Handle customer inquiries via phone and face-to-face interactions.
- Support administrative tasks to ensure smooth operations.
- Maintain attention to detail and accuracy in all processes.
- Represent the brand professionally at all times.
- Drive vehicles up to and including 7.5 tonnes and ensure they are well maintained, damage free and safe to drive.
- Inspect and assist in ensuring vehicles are kept to an exceptionally high standard to provide outstanding customer satisfaction.
- Inspect all vehicles upon delivery and collection to ensure that any defects or damage is recorded, agreed, and signed for by the customer.
- Secure company assets and premises at times, for example rental branch location, fuel card etc.
- Record and store expenses whilst working away.
- Complete all necessary handover documents ensuring that all details are correct and accurate.
- Take reasonable care of your own health and safety, and not put others at risk by what you do or don’t do in the course of your work.
- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and the ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- The flexibility to work a variety of shifts, including evenings and weekends.
Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol-related offence within the last five years is permitted. You must be over 21 years of age for insurance purposes. You must have a full manual UK driving licence.
Customer Assistant Representative employer: Enterprise Holdings
Contact Detail:
Enterprise Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant Representative
✨Tip Number 1
Get to know the company! Research Enterprise Mobility and their Exotic Car Division. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! As you'll be representing a premium brand, make sure you look professional and polished for your interview. First impressions matter, so put your best foot forward!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at Enterprise Mobility.
We think you need these skills to ace Customer Assistant Representative
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and making their experience memorable.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Assistant Representative. Highlight any relevant experience in customer service or retail, and don’t forget to mention your attention to detail and multitasking skills!
Be Professional Yet Friendly: Remember, you’ll be the face of our brand! Use a friendly tone in your application while maintaining professionalism. This balance will show us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Enterprise Mobility!
How to prepare for a job interview at Enterprise Holdings
✨Know the Brand Inside Out
Before your interview, make sure you research Enterprise Mobility and its Exotic Car Division. Understand their values, mission, and what sets them apart in the mobility industry. This will not only show your enthusiasm but also help you tailor your answers to align with their brand.
✨Showcase Your Customer Service Skills
As a Customer Assistant Representative, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle challenging situations to demonstrate your ability to create memorable customer interactions.
✨Demonstrate Flexibility and Adaptability
Given the role's requirement for flexible shifts, be ready to discuss your availability and willingness to adapt to changing schedules. Share any previous experiences where you successfully managed multiple tasks or adjusted to new challenges, showcasing your ability to thrive in a fast-paced environment.
✨Attention to Detail is Crucial
In this role, attention to detail is vital, especially when inspecting vehicles and completing paperwork. During the interview, mention specific instances where your meticulous nature helped prevent issues or improved processes. This will reinforce your suitability for maintaining high standards in customer service and vehicle management.