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- Tasks: Provide top-notch customer service and support, both over the phone and in person.
- Company: Join Enterprise Mobility, a global leader in vehicle rental with a family-owned legacy.
- Benefits: Enjoy 25 days holiday, life assurance, pension plans, and employee discounts.
- Why this job: Be part of a diverse team with growth opportunities and a supportive culture.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills!
- Other info: Promote from within and explore various career paths in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity to join Enterprise Mobility as a Customer Assistance Representative. The role involves joining our team at our Teesside location.
About Enterprise Mobility: Enterprise Mobility manages the largest privately-owned fleet worldwide, operating in over 90 countries with brands like Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car. Our family-owned company is led by CEO Chrissy Taylor, the third generation of the Taylor family.
Division Details: Our division, Enterprise Flex-E-Rent, provides tailored commercial vehicle rental services across the UK and Ireland, supporting our growth.
Benefits include:
- 25 days paid holidays + public holidays, with additional days after 5 years
- Life Assurance – 3x Salary
- Disability coverage
- Pension plan with stakeholder contribution and profit sharing
- Relocation assistance
- Employee support programs
- Volunteer days
- Maternity, Paternity, Adoption, Shared Parental leave
- Discounted personal vehicle rentals
- Car Club membership discount
- Cycle to work scheme
- Partner discounts
- Promotion from within policy
Working Hours: Monday to Friday, 07:30-16:30 or 08:30-17:30
Location: Ross Rd, Portrack Ln, Stockton-on-Tees TS18 2NN
Training & Development: Progression through in-house training with bonuses for each stage. Training lasts approximately 10 months, with assessments and knowledge checks. We value diversity and have received multiple recognitions for inclusion and equality.
Responsibilities: Provide high-quality customer service via phone and in person, along with administrative support. Key tasks include:
- Building customer relationships
- Communication via phone, email, and in person
- Marketing and relationship building
- Problem solving and working to deadlines
- Managing multiple tasks and working both independently and in teams
Additional Information: Opportunities for promotion to Senior Customer Assistance Representative within 10-12 months. Participation in internal development programs in areas like Fleet Logistics, Marketing, Finance, and Operations. Further promotion prospects include Lead Customer Assistance Representative, Assistant Depot Manager, Depot Manager, etc.
If you believe this role is perfect for you, apply now.
Customer Assistance Representative - Teesside employer: Enterprise Holdings
Contact Detail:
Enterprise Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Representative - Teesside
✨Tip Number 1
Familiarise yourself with Enterprise Mobility and its brands. Understanding the company's values and services will help you connect better during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Since the role involves high-quality customer interactions, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Enterprise Mobility. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you assess if the company is the right fit for you, making a positive impression on the hiring team.
We think you need these skills to ace Customer Assistance Representative - Teesside
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Assistance Representative position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and ability to manage multiple tasks. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Enterprise Mobility and how your skills can contribute to their team. Be sure to keep it concise and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Enterprise Holdings
✨Research the Company
Before your interview, take some time to learn about Enterprise Mobility and its brands. Understanding their values, mission, and services will help you tailor your answers and show genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Assistance Representative, you'll need to demonstrate excellent customer service skills. Prepare for situational questions by thinking of examples where you've successfully resolved customer issues or built strong relationships.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. Be ready to discuss how you would communicate with customers via phone, email, and in person.
✨Highlight Problem-Solving Abilities
The ability to solve problems efficiently is crucial. Be prepared to share specific examples of challenges you've faced in previous roles and how you overcame them, especially in a fast-paced environment.
