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- Tasks: Manage recovery claims, negotiate settlements, and provide excellent customer service.
- Company: Join a leading global mobility company with a family-owned culture.
- Benefits: Remote work, competitive salary, and opportunities for career growth.
- Why this job: Make an impact in the claims industry while developing valuable skills.
- Qualifications: Fluent in English and German, with strong communication and customer service skills.
- Other info: Full training provided, with a promote-from-within culture for career advancement.
The predicted salary is between 26000 - 36400 £ per year.
We’re Enterprise Mobility, a family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65 years ago to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time.
To maintain our uncompromising focus on customer service and to provide additional mobility options, we are looking for German speaking team members to join our Non Fault Claims Recovery department. Whether you’re new to the industry or experienced in non-fault motor claims, this is an exciting opportunity to manage your own portfolio of claims while also supporting litigation strategies. You will be in contact with repairing garages, insurance companies, solicitors and our customers to obtain all the information that you need to successfully negotiate payment on your claim load.
Training: You will be provided with the training and guidance required to work through a portfolio of outstanding rental charges with insurers and manage a number of claims through to a successful conclusion. In addition, there will be other essential tasks that you will have the opportunity to become involved in, all of which will further your knowledge of both the department and the business. Our promote-from-within culture ensures that you’ll have a well-rounded training experience and learn skills in customer service, negotiation, debt recovery, administration, management and the basics of litigation. Along the way, we’ll give you plenty of opportunity to show your skills, and we’ll reward your development with pay increases and opportunities for continued promotions.
Hours: Full time (40hrs) Monday - Friday 7:00-4:00 or 8:00am-5:00pm
Location: This role can be 100% remote within the UK or office based at our European Contact Centre: Victoria Road, Aldershot, GU11 1EJ
Salary: £26,000.00 upwards dependent upon experience (based on 40 hour working week)
Responsibilities:
- Manage recovery claims portfolios: liaise with repairing garages, insurers, solicitors, and customers to secure payments.
- Negotiate settlements: apply technical expertise to achieve optimum recovery outcomes.
- Customer service excellence: resolve complaints swiftly and minimize disruption to customers.
- Drive litigation strategies: work with panel and policy-holder solicitors to maximize recovery percentages. Ensuring consistency and accuracy in all relevant admin procedures.
Qualifications: You don’t need loads of industry experience to join us. We are looking for people with bags of enthusiasm and the following skills:
- An aptitude for delivering great customer service
- Fluency in spoken/written English and German
- Excellent communication skills and attention to detail
- A competitive spirit and the drive to meet targets and deadlines
- Demonstrated time management skills
- A knowledge of Microsoft Office products, internet and telephone skills
Key (minimum) requirements - Personal: Must be able to provide a suitable home-office environment which is free from noise and any distractions. Must have a suitable alternative location from which to work in the event of an outage.
Key (minimum) requirements - Technical: Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED. Router must be VOIP compatible. Minimum upload speed of 2000 kbps (2.0 mbps) and Minimum download speed of 4000 kbps (4.0 mbps).
Additional Information: Will be provided with Laptop, Headset and Phone within the first few weeks of starting. Must have desktop/laptop (with Windows and Hardwired Internet) to work from in the meantime. Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
Credit Hire Recoveries Specialist - German Speaking - Remote / Homeworking employer: Enterprise Holdings
Contact Detail:
Enterprise Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Hire Recoveries Specialist - German Speaking - Remote / Homeworking
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Enterprise Mobility. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice your negotiation skills! Since this role involves negotiating settlements, try role-playing scenarios with friends or family. The more comfortable you are, the better you'll perform in interviews.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've handled tough situations in the past. This will demonstrate your ability to resolve complaints and keep customers happy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Enterprise Mobility.
We think you need these skills to ace Credit Hire Recoveries Specialist - German Speaking - Remote / Homeworking
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for customer service and claims recovery in your application. Make sure to highlight any relevant experiences or skills that demonstrate your enthusiasm for the role!
Tailor Your CV: Don’t just send a generic CV! We love it when candidates tailor their applications to match the job description. Highlight your language skills and any experience you have in customer service or claims management.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Enterprise Holdings
✨Know Your Stuff
Before the interview, make sure you understand the basics of non-fault claims and the role of a Credit Hire Recoveries Specialist. Brush up on relevant terminology in both English and German, as you'll need to communicate effectively with various stakeholders.
✨Show Off Your Customer Service Skills
This role is all about customer service excellence. Prepare examples from your past experiences where you've resolved complaints or provided outstanding service. Highlight your ability to handle difficult situations with a positive attitude.
✨Practice Your Negotiation Techniques
Negotiation is key in this position. Think of scenarios where you've had to negotiate outcomes, whether in a professional or personal context. Be ready to discuss your approach and how you achieve win-win situations.
✨Prepare for Technical Questions
Since you'll be using Microsoft Office and other tech tools, be prepared to answer questions about your proficiency. You might even want to brush up on your internet and telephone skills, as these will be crucial for your day-to-day tasks.