At a Glance
- Tasks: Join our team to recover vehicle damage claims across the UK and Ireland.
- Company: Dynamic company with a focus on growth and development in the claims sector.
- Benefits: Competitive salary, full training, and clear career progression opportunities.
- Other info: Clear career path from Recovery Assistant to Management roles.
- Why this job: Make an impact by negotiating and resolving claims in a fast-paced environment.
- Qualifications: Motivated individuals with strong communication and decision-making skills.
The predicted salary is between 26450 - 33000 € per year.
Hours: Full time (40hrs) Monday - Friday (8:00am-5:00pm)
Salary: £26,450.00 upwards dependent upon experience (based on 40 hour working week)
Location: Aldershot, Hampshire, GU111EJ
Our Claims Services division are looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation. We are looking for Recovery Representatives who will join our Damage Recovery Unit based in Aldershot, a busy team responsible for recovering damage to our vehicles for the whole of the UK & Ireland.
Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided. You’ll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it’s maintaining accounts or interpreting loss data, you’ll need a good eye for detail to ensure that we keep track of the numerous claims. You will be confident in recovering invoices and liaising with third party insurers, solicitors and other third parties involved. Everyday you’ll be determining which claims must be worked, so we’ll need you to demonstrate to us that you’re able to make sound decisions based on your analysis of the situation. Along with this you’ll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation. If you are target driven and enjoy the challenge of a fast-paced environment, this could be the job for you!
Responsibilities
- Reviewing damage claims and assigning collection strategies
- Negotiating with individuals, insurance companies, corporate customers and credit card companies
- Maintaining accounts of collections and incoming payments on claim files
- Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports
- Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters
- Determining what claims must be worked in order to obtain payment
- Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts
The Recoveries department have a clear career path set out for all our employees. Whether you want to become an expert in your department or work your way into management, we will help you every step of the way. These opportunities are available to you as soon as you step in the door and how fast you progress is entirely up to you. The career path within the department is as follows:
- Recovery Assistant
- Recovery Representative
- Senior Recovery Representative
- Recovery Lead Representative (Team Leader)
- Recoveries Supervisor
- Recoveries Manager
Qualifications
- Demonstrated ability to make decisions
- A competitive spirit and the drive to meet targets and deadlines
- An ability to work independently and as part of a team
- Excellent communication skills and attention to detail
- Be understanding of the sensitivity of customers personal documentation and information
- Proven negotiation skills
- A knowledge of Microsoft Office products, Internet and telephone skills
Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
Claims Recovery Representative (Damage Recovery Unit) - Aldershot employer: Enterprise Holdings
Join our dynamic team in Aldershot as a Claims Recovery Representative, where you will thrive in a supportive and fast-paced environment dedicated to employee growth. With a clear career progression path and comprehensive training provided, we empower you to develop your skills and advance your career from Recovery Assistant to Recoveries Manager. Enjoy a competitive salary, a collaborative work culture, and the opportunity to make a meaningful impact in our successful UK rental operation.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Recovery Representative (Damage Recovery Unit) - Aldershot
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match what they’re looking for, especially around negotiation and decision-making.
✨Tip Number 3
Dress to impress! Even if it’s a casual environment, looking smart can make a great first impression. It shows you care about the opportunity and are ready to take on the challenge.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Claims Recovery Representative (Damage Recovery Unit) - Aldershot
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Recovery Representative role. Highlight any relevant experience, especially in insurance or claims, and don’t forget to showcase your negotiation skills. We want to see how you can bring value to our Damage Recovery Unit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in the role and how your skills align with what we’re looking for. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Communication Skills:Since you'll be dealing with customers and third parties, it's crucial to demonstrate your excellent communication skills. Whether it’s in your CV, cover letter, or any written correspondence, make sure it’s clear, professional, and free of errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Enterprise Holdings
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Recovery Representative. Familiarise yourself with the basics of damage recovery, negotiation tactics, and the types of claims you might encounter. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves liaising with various parties, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle difficult conversations effectively.
✨Demonstrate Decision-Making Ability
Be ready to discuss scenarios where you've had to make quick decisions based on limited information. Think of examples from previous jobs or even personal experiences that highlight your analytical skills and ability to assess situations. This is crucial for the role, so make it a focal point in your responses.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, career progression opportunities, or the training process. This shows that you're not just interested in the job but also in how you can grow within the company.
