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- Tasks: Join our team as a Claims Administrator, handling claims and supporting our rental services.
- Company: Enterprise Mobility is a global leader in transportation, with a family-owned ethos and a commitment to growth.
- Benefits: Enjoy a supportive work environment, full training, and opportunities for career advancement.
- Why this job: Be part of a dynamic team that values your input and offers real-world impact in the transport industry.
- Qualifications: No prior claims experience needed; just bring your problem-solving skills and great communication abilities.
- Other info: Work 40 hours a week, Monday to Friday, in a location easily accessible by public transport.
The predicted salary is between 28800 - 43200 £ per year.
We are excited to announce new opportunities for Claims Administrators to join our Rental Claims Services department at Enterprise Mobility's European Head Office in Egham, Surrey. Enterprise Mobility is a family-owned, world-class portfolio of brands. A global network that covers nearly 100 countries, nearly 80,000 dedicated team members, and more than 1.7 million vehicles taking customers wherever they want or need to go. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuine success story and a truly special place to work.
The Claims Transfer Representative (CTR) assists with the administration of RCS (Rental Claims Services) UK office. They identify applicable liability coverage on claims and facilitate acceptance of liability exposures for claims on our rental fleet. Claims experience is not required; full training will be provided.
Responsibilities- Administrative
- Handle telephone coverage for Rental Claims Services (RCS) mainline
- Update system notes and data fields
- Maintain a current workflow (diary)
- Research and identify payment/refund queries
- Distribute incoming digital mail and email
- Gather supporting documentation to facilitate the establishment of new RCS vendors
- Communicate effectively with renters, insurance carriers and other parties as necessary
- Successfully manage conflict during difficult or emotional situations
- Respond promptly and appropriately to requests (insurance information, Rental agreements from renters, insurance carriers and internal contacts)
- Promptly notify supervisor/manager when a claim needs to be reassigned to a claims adjuster
- Document/explain reasons for decisions and recommendations
- Determine primacy of liability coverage according to laws and marketing agreements
- Provide legal foundation for coverage positions
- Determine potential sources of liability coverage through phone contact and/or information searches
- Facilitate transferring liability exposures to appropriate liability carriers
- Verify limits of available coverage
- Identify claims that require handling by a claims adjuster and distribute
- Determine excess exposure potential and no liability exposure claims
- Time management skills, deadline orientated
- Ability to work well as part of a team
- High levels of attention to detail
- Problem solving skills and ability to manage conflict
- Great communication skills both verbal and written
- Flexibility to adapt to change and manage a large and varied workload
Additional Information: Please let us know about any accommodations you may need to participate in the recruitment process.
Hours: 40 hours per week, Monday-Friday: 8.00am to 5.00pm
Location: Enterprise House, Egham, Surrey, TW209FB, Commutable via Public Transport
How to Apply: We take great care in our recruitment process to find the ideal candidate. The first step is our application form, which takes about 15 minutes to complete. If your application is successful, one of our Talent Acquisition team will be in contact to arrange a competency-based telephone interview. Finally, you will be invited to attend an interview with the hiring manager and you have the chance to meet the team.
Claims Administrator employer: Enterprise Holdings
Contact Detail:
Enterprise Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator
✨Tip Number 1
Familiarise yourself with the rental claims process and terminology. Understanding key concepts like liability coverage and claims management will help you communicate more effectively during interviews.
✨Tip Number 2
Practice your conflict management skills. Since the role involves handling difficult situations, think of examples from your past experiences where you've successfully resolved conflicts or managed challenging conversations.
✨Tip Number 3
Showcase your attention to detail by preparing questions about the role and the company. This demonstrates your interest and helps you stand out as a candidate who is thorough and engaged.
✨Tip Number 4
Network with current or former employees of Enterprise Mobility on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to discuss during your interview.
We think you need these skills to ace Claims Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Claims Administrator position. This will help you tailor your application to highlight relevant skills.
Craft a Tailored CV: Ensure your CV reflects your skills in time management, communication, and problem-solving. Use specific examples from your past experiences that demonstrate these abilities, even if they are not directly related to claims administration.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, and convey your willingness to learn and adapt.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Claims Administrator role.
How to prepare for a job interview at Enterprise Holdings
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Claims Administrator. Familiarise yourself with the key tasks such as handling telephone coverage, updating system notes, and managing claims. This will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Communication Skills
As a Claims Administrator, effective communication is crucial. Be prepared to discuss how you've successfully managed conflict or communicated with various stakeholders in previous roles. Use specific examples to illustrate your verbal and written communication skills.
✨Highlight Problem-Solving Abilities
The job requires strong problem-solving skills, especially when dealing with claims and potential conflicts. Think of instances where you've had to resolve issues or make decisions under pressure, and be ready to share these experiences during your interview.
✨Demonstrate Flexibility and Teamwork
The ability to adapt to change and work well within a team is essential for this position. Prepare to discuss how you've collaborated with others in past roles and how you handle changes in workload or priorities. This will show that you're a team player who can thrive in a dynamic environment.
