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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a dynamic team.
- Company: Join Enterprise Flex-E-Rent, a leader in commercial vehicle rental.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive benefits.
- Other info: No driving licence required; just bring your enthusiasm and teamwork spirit!
- Why this job: Kickstart your career with structured development and fast-track progression opportunities.
- Qualifications: Strong communication skills and a flexible approach to work are essential.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Customer Assistance Representative – Rugby
Overview
Competitive Salary + Career Progression
Join a team where your potential is recognised, your growth is supported, and your work makes a real impact. Enterprise Mobility operates one of the UK’s most diverse and dynamic vehicle fleets. We’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Rugby.
Why Join Us?
- Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
- Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
- Leadership Opportunities – Access to our development programme and future management roles
- Work-Life Balance – Monday to Friday schedule, no weekend shifts
- Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday
- Comprehensive Benefits – Pension, life assurance, access to same-day virtual private GP appointments & more
- Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to commercial vehicle hire customers across the UK and Ireland. Join our team and be part of driving our growth. For more about Flex-E-Rent, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)
Location
Enterprise Flex-E-Rent, A5, Unit 11, Europark, Watling Street, Rugby CV23 0AL
Responsibilities
What You’ll Be Doing
- Delivering exceptional customer service in person, by phone, and via email
- Managing vehicle bookings and fleet systems
- Building strong customer relationships and supporting account management
- Handling administration, problem-solving, and operational tasks
- Helping the business grow by contributing to income and cost reductions
- Working independently and as part of a fast-paced, high-performing team
Qualifications
What We’re Looking For
- Strong communication and customer care skills
- Flexible approach to work
- Experience handling enquiries via email, phone, and face-to-face
- No Driving Licence required – Just the ability to commute to and from the office
- Business-level IT skills (Excel, Outlook, etc.)
- Ability to pass a security check (criminal, financial, and employment references)
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries: Truck Transportation
EEO and Additional Information
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Customer Assistance Representative - Rugby employer: Enterprise Flex-E-Rent
Contact Detail:
Enterprise Flex-E-Rent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Representative - Rugby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enterprise Flex-E-Rent. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your communication skills! Whether it’s face-to-face or over the phone, being able to communicate clearly is key. During your interview, make sure to listen carefully and respond thoughtfully to demonstrate your strong communication abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Assistance Representative - Rugby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Assistance Representative role. Highlight your customer service skills and any relevant experience that shows you can handle enquiries via email, phone, and face-to-face.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've built strong customer relationships or solved problems in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining us!
How to prepare for a job interview at Enterprise Flex-E-Rent
✨Know the Company Inside Out
Before your interview, take some time to research Enterprise Flex-E-Rent. Understand their services, values, and what makes them unique in the vehicle rental industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Assistance Representative, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach and the ability to work both independently and as part of a team. Think of instances where you've adapted to changing situations or collaborated effectively with others. Highlighting these traits will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and career progression opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.