Customer Assistance Representative - Manchester

Customer Assistance Representative – Manchester

Join to apply for the Customer Assistance Representative – Manchester role at Enterprise Flex‑E‑Rent.

Overview

Enterprise Flex‑E‑Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

Benefits

• Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
• Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10‑12 months
• Leadership Opportunities – Access to our development programme and future management roles
• Work‑Life Balance – Monday to Friday schedule, no weekend shifts
• Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
• Comprehensive Benefits – Including pension, life assurance, access to same‑day virtual private GP appointments & more!
• Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days

Location

Enterprise Flex‑E‑Rent, Flixton Rd, Carrington, Urmston, Manchester M41 6JE

Responsibilities

• Delivering exceptional customer service in person, by phone, and via email
• Managing vehicle bookings and fleet systems
• Building strong customer relationships and supporting account management
• Handling administration, problem‑solving, and operational tasks
• Helping the business grow by boosting income and cutting costs
• Working both independently and as part of a fast‑paced high‑performing team

Qualifications

• Strong communication and customer care skills
• A Full UK/Irish Manual Driving Licence
• A flexible approach to work
• Experience handling enquiries via email, phone, and face‑to‑face
• A full UK/EU Manual Driving Licence is required for this role
• Business‑level IT skills (Excel, Outlook, etc.)
• Ability to pass a security check (criminality, financial, and employment references)

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Truck Transportation

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