At a Glance
- Tasks: Install and support advanced RF and datalink systems while delivering customer training globally.
- Company: Join a leading tech company in defence communications with a collaborative culture.
- Benefits: Hybrid working, international travel, and long-term career opportunities.
- Other info: Ideal for ex-military candidates looking for a dynamic engineering role.
- Why this job: Travel the world while solving technical challenges with cutting-edge technology.
- Qualifications: Experience in RF communications or networking and excellent problem-solving skills.
The predicted salary is between 41850 - 51150 £ per year.
International Enterprise Control Systems (ECS) | Wappenham, UK (Hybrid) | International Travel
Take cutting-edge communications technology around the world. Looking for a role that combines advanced technology, international travel and hands-on engineering? At Enterprise Control Systems (ECS), part of SPX Technologies, you'll support world-leading RF and datalink communication systems used by defence and government customers globally.
From commissioning systems internationally to delivering customer training no two weeks are the same.
What you'll do:
- Install, commission and support advanced RF and datalink systems
- Deliver customer training and live technical demonstrations
- Carry out Factory Acceptance Tests, site surveys and customer trials
- Troubleshoot networking and communication systems worldwide
- Work closely with Engineering and Project teams to deliver exceptional customer support
We're looking for someone with:
- A background in RF communications, networking or datalink systems
- The confidence to deliver technical training and demonstrations
- Excellent customer-facing and problem-solving skills
- A willingness to travel extensively and work independently
- Ex-military candidates with communications or networking experience are encouraged to apply.
Why ECS?
- Cutting-edge defence technology
- Hybrid working after onboarding with international travel
- Long-term opportunities across a growing portfolio of communication products
- Join a collaborative, highly technical engineering team
If you enjoy solving technical challenges, travelling the world and working with innovative communication technology, we'd love to hear from you.
Customer Support Engineer in London employer: Enterprise Control Systems Limited
At Enterprise Control Systems (ECS), we pride ourselves on being an exceptional employer, offering a dynamic work environment that blends advanced technology with international travel. Our collaborative culture fosters employee growth through hands-on experience and training opportunities, while our commitment to cutting-edge defence technology ensures that no two days are the same. Join us in Wappenham, UK, where you can thrive in a hybrid working model and contribute to world-leading communication systems for defence and government customers globally.
Contact Details:
Enterprise Control Systems Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enterprise Control Systems Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enterprise Control Systems Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enterprise Control Systems Limited:Your cover letter is your chance to shine! Tell us why you want to work at Enterprise Control Systems Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enterprise Control Systems Limited!
How to prepare for a job interview at Enterprise Control Systems Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
