At a Glance
- Tasks: Lead enterprise sales cycles and advise C-suite executives on AI decisioning.
- Company: Join Pega, a leader in AI decisioning and customer engagement.
- Benefits: Competitive salary, bonuses, employee equity, and a fun work environment.
- Other info: Inclusive culture that values diverse perspectives and fosters growth.
- Why this job: Shape industry conversations and drive impactful client transformations.
- Qualifications: 8+ years in enterprise software sales with a focus on AI and customer engagement.
The predicted salary is between 80000 - 100000 £ per year.
Meet Our Team: Picture Yourself at Pega: You’ll generate and lead enterprise opportunities, advising C-level executives in the AI decisioning and omnichannel personalisation space, while shaping industry conversations through thought leadership. You’ll drive Pega’s strategic client transformation initiatives, build executive networks, and lead prospecting strategy, owning the full sales cycle from pipeline creation to close.
What You'll Do at Pega:
- Lead high-value, enterprise sales cycles, advising C-suite leaders on 1:1 customer engagement and AI-powered decisioning transformation.
- Champion Pega's Next-Best-Action and Customer Decision Hub capabilities, positioning Pega as the definitive alternative to rules-based and channel-siloed engagement models.
- Drive AI and ecosystem thought leadership, providing market intelligence to influence Pega's product strategy and roadmap.
- Demonstrate hunting ability, opening new business within strategic accounts and expanding existing footprints in the 1:1 engagement space.
- Lead client change management efforts, shaping sales methodology and best practices around CDH adoption and value realisation.
- Build C-level networks and inbound thought leadership focused on AI decisioning, personalisation at scale, and enterprise customer experience.
- Partner with marketing on demand generation and leverage GSI and ecosystem partners for enterprise referrals and CDH co-selling opportunities.
Who You Are: You will be comfortable engaging senior executives across marketing, CX, digital, and data functions, with a strong passion for key SaaS areas such as martech, customer journey, and digital marketing. You’ll communicate effectively with both business and IT leaders in blue-chip organisations, thrive in fast-paced, high-growth environments, quickly grasp new technologies, and collaborate across all levels to drive results.
What You've Accomplished:
- 8+ years of enterprise software sales experience, ideally within AI, decisioning, martech, or customer engagement platforms.
- Strong track record with complex, strategic accounts — hunting for new logos and radiating within existing ones.
- Experience strategically prospecting/radiating in complex accounts.
- Demonstrated ability to sell transformational, platform-level change to C-suite and senior marketing or CX leaders.
- Recognised thought leadership in AI, personalisation, or real-time customer engagement (speaking, content, industry awards).
- Trusted advisor to CMOs, CDOs, and CX executives navigating the shift to real-time, omnichannel decisioning.
- Experience influencing product direction through client feedback and market insight.
- Leadership of major customer engagement or digital transformation initiatives.
Pega Offers You:
- Market-leading Forrester and Gartner recognition in AI decisioning and real-time interaction management, backed by referenceable global clients.
- A high-impact, collaborative sales environment where your CDH expertise shapes Pega's enterprise strategy.
- Executive visibility and direct influence on strategic accounts and product direction.
- An innovative, inclusive, agile, flexible, and fun work environment.
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Expert Customer Engagement Sales Specialist in London employer: Enterprise AI decisioning and workflow automation platform
At Pega, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment that fosters collaboration and innovation. Our employees benefit from competitive compensation packages, including bonuses and equity options, while having the opportunity to engage with cutting-edge AI technologies and shape industry-leading solutions. With a strong focus on personal and professional growth, Pega empowers its team members to thrive in their careers and make meaningful contributions to our clients' success.
Contact Details:
Enterprise AI decisioning and workflow automation platform Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Expert Customer Engagement Sales Specialist in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry leaders on LinkedIn or at events. Building relationships with C-suite executives can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your expertise! Share insights on AI decisioning and customer engagement on social media or in industry forums. This positions you as a thought leader and makes you more attractive to potential employers.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you can drive transformation for clients. Tailor your approach to highlight your experience with complex accounts and your ability to influence product direction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to Pega’s success.
We think you need these skills to ace Expert Customer Engagement Sales Specialist in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Expert Customer Engagement Sales Specialist role. Highlight your experience in enterprise software sales, especially in AI and customer engagement, to show us you’re the perfect fit!
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've driven sales cycles or influenced product strategy in previous roles. Numbers speak volumes, so throw in some metrics if you can!
Be Authentic:Let your personality shine through in your application. We value unique perspectives and experiences, so don’t be afraid to share what makes you passionate about AI decisioning and customer engagement. We want to know the real you!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Enterprise AI decisioning and workflow automation platform
✨Know Your Stuff
Before the interview, dive deep into Pega's products, especially the Next-Best-Action and Customer Decision Hub capabilities. Understand how these tools can transform customer engagement and be ready to discuss how you can leverage them in your role.
✨Speak Their Language
When engaging with C-suite executives, use industry-specific terminology and demonstrate your understanding of AI decisioning and omnichannel personalisation. This shows that you’re not just familiar with the concepts but can also apply them strategically.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you've successfully led enterprise sales cycles or influenced product direction. Highlight your achievements in hunting for new logos and expanding existing accounts to illustrate your capability.
✨Build Connections
During the interview, focus on how you can build and maintain C-level networks. Discuss your approach to thought leadership and how you plan to partner with marketing for demand generation, showcasing your collaborative spirit and strategic mindset.
