At a Glance
- Tasks: Manage and develop customer accounts through phone, email, and video calls.
- Company: Dynamic company in Telford with a supportive and inclusive culture.
- Benefits: Competitive salary, generous holiday allowance, and flexible working arrangements.
- Other info: Join a fast-paced environment with opportunities for growth and collaboration.
- Why this job: Build strong relationships and make a real impact on customer satisfaction.
- Qualifications: Experience in account management or customer service, with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
- We are looking for a Desk Based Account Manager
- Work pattern: Office Based, Telford
About The Role
The Desk Based Account Manager is responsible for managing, developing, and retaining a portfolio of customer accounts through remote communication channels such as phone, email, and video meetings.
The role focuses on building strong relationships, identifying growth opportunities, and ensuring customers receive exceptional service without the need for regular face to face visits.
Key Responsibilities
- Manage a portfolio of existing accounts, acting as the primary point of contact for all commercial and service-related queries.
- Develop account plans to drive retention, growth, and customer satisfaction.
- Identify upsell and cross-sell opportunities based on customer needs, product knowledge, and market trends.
- Conduct regular account reviews via phone or video to understand customer goals, challenges, and future requirements.
- Respond promptly to customer enquiries, ensuring issues are resolved efficiently and professionally.
- Collaborate with internal teams (operations, finance) to deliver seamless customer experiences.
- Maintain accurate records of interactions, opportunities, and account status in Salesforce CRM.
- Meet or exceed KPIs, including revenue targets, volume targets, retention rates, call activity, and customer satisfaction scores.
- Provide product guidance and recommendations, helping customers maximise value from the company’s solutions.
- Monitor account performance, proactively addressing risks such as declining usage or competitor activity.
About You
- Proven experience in account management, customer service, or inside sales.
- Commercial awareness and confidence discussing pricing, contracts, and value propositions.
- Competent with CRM systems and digital communication tools.
- Comfortable managing multiple accounts and priorities simultaneously.
- Strong communication skills, especially over phone and via video call (e. g. Teams/Zoom), with excellent listening skills.
- Ability to build rapport quickly and maintain long-term relationships.
- Highly organised with strong time management skills.
- Problem solving mindset with a proactive approach to customer needs.
- Customer centric and relationship driven.
- Resilient, positive, and able to work in a fast-paced environment.
- Self motivated with a strong sense of ownership.
- Team player who collaborates effectively across departments.
What We Offer
- Competitive base salary.
- Generous holiday allowance and flexible working arrangements.
- Supportive, inclusive culture with and cross-functional collaboration.
We are committed to equality of opportunity and welcome applications from candidates of all backgrounds.
If you require any reasonable adjustments during the recruitment process, please let us know.
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Desk Based Account Manager in Telford employer: entanet
Entanet is an exceptional employer that fosters a collaborative and innovative work culture, providing Network Engineers with the opportunity to work alongside experienced professionals in a dynamic environment. With flexible hours and a focus on employee growth, you will have access to ongoing training and development, ensuring your skills remain at the forefront of the industry. Located in Telford, our office offers a supportive atmosphere where your contributions directly impact the evolution of our ISP network.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager in Telford
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Desk Based Account Manager at entanet, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including entanet. Tailor your message to explain why you’re drawn to them and how you can contribute as a Desk Based Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Desk Based Account Manager in Telford
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for entanet:When writing your cover letter, make sure to tailor your message specifically for entanet. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at entanet
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show entanet that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show entanet that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with entanet’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
