At a Glance
- Tasks: Coordinate customer orders and ensure smooth delivery from start to finish.
- Company: Join a supportive team in a dynamic telecommunications environment.
- Benefits: Competitive salary, generous holiday allowance, and flexible working options.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Be the key link between customers and teams, making a real impact on service delivery.
- Qualifications: Experience in coordination or customer service is a plus; GCSEs required.
The predicted salary is between 26000 - 30000 £ per year.
We are looking for a Delivery Coordinator.
Work pattern
Office Based, Telford
About The Role
The Delivery Coordinator is responsible for coordinating the successful provisioning and delivery of customer services, ensuring orders are progressed efficiently from receipt through to completion.
The Delivery Coordinator will act as a central point of coordination between customers, suppliers and internal teams, helping to deliver a seamless customer experience while meeting service delivery targets and business objectives.
Key Responsibilities
- Coordinate the end-to-end delivery of customer orders, ensuring milestones, deadlines and service commitments are achieved.
- Act as a key point of contact for customers throughout the delivery lifecycle, providing regular updates and managing expectations.
- Liaise with internal teams including Sales, Service Delivery, Technical Support and Operations to ensure smooth and timely service implementation.
- Coordinate with third‑party suppliers and carriers to progress orders, resolve issues and minimise delays.
- Monitor and manage order queues, proactively identifying risks and escalating issues where appropriate.
- Maintain accurate records within internal systems and ensure all customer and order information is kept up to date.
- Support the achievement of departmental KPIs and SLAs relating to order completion, lead times and customer satisfaction.
- Investigate and resolve order-related queries, ensuring a high standard of customer communication throughout.
- Identify opportunities to improve delivery processes and contribute to continuous improvement initiatives.
- Produce reports and updates on order status, delivery performance and outstanding actions as required.
About You
Experience & Knowledge
- Previous experience in a coordination, customer service, administration or service delivery role.
- Experience managing multiple activities simultaneously within a fast‑paced environment.
- Proven ability to work effectively with customers, suppliers and internal stakeholders.
- Understanding of order management, service delivery or provisioning processes.
- Skills & Competencies
- Excellent organisational skills and attention to detail.
- Strong communication and stakeholder management skills.
- Ability to prioritise workload and manage competing demands effectively.
- Proactive approach to problem solving and issue resolution
- Strong administrative and system management skills.
- Ability to work independently whilst contributing positively to a wider team environment.
- Customer-focused mindset with a commitment to delivering excellent service.
- It would be great if you have any of the following, but it's not essential:
- Experience working within telecommunications, connectivity, technology or managed services environments.
- Familiarity with CRM, order management or service management systems.
- Experience coordinating customer onboarding or service provisioning activities.
- Knowledge of service delivery KPIs and SLA management.
- Exposure to continuous improvement or process optimisation initiatives.
Qualifications
- GCSEs (or equivalent) including English and Maths.
- Relevant business, customer service or administration qualifications would be advantageous but are not essential.
- Right to work in the UK.
What We Offer
- Competitive base salary.
- Generous holiday allowance and flexible working arrangements.
- Supportive, inclusive culture with and cross‑functional collaboration.
We are committed to equality of opportunity and welcome applications from candidates of all backgrounds.
If you require any reasonable adjustments during the recruitment process, please let us know.
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Delivery Coordinator in Telford employer: entanet
As a Delivery Coordinator in Telford, you will join a supportive and inclusive work culture that values cross-functional collaboration and employee growth. With a competitive salary, generous holiday allowance, and flexible working arrangements, this role offers a meaningful opportunity to contribute to customer satisfaction while developing your skills in a dynamic environment. The company is committed to equality of opportunity, ensuring a welcoming atmosphere for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Coordinator in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at entanet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like entanet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Delivery Coordinator in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to entanet:Your cover letter is your chance to shine! Tell us why you want to work at entanet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at entanet!
How to prepare for a job interview at entanet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
