At a Glance
- Tasks: Provide IT support for hardware, software, and M365 to enhance user experience.
- Company: Join a supportive tech company with a focus on collaboration and innovation.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working arrangements.
- Other info: Opportunity to mentor an IT apprentice and grow in a dynamic environment.
- Why this job: Make a real impact by supporting users and deploying cutting-edge AI tools.
- Qualifications: Strong Microsoft 365 skills and experience in IT support are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a Second Line IT Support Technician.
Location: Telford
Salary: £45,000
Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday
Work pattern: Office Based
About the role
The Second Line IT Support Technician provides support across the Entanet IT system estate, including M365, end-user devices, on and off-boarding support, and integrations and basic-level application support. You will be responsible for supporting up to 30 people who are predominately based from the Telford office or remote. You will manage the Telford office IT and networking environments. You will help onboard a Microsoft CSP and reseller for internal IT needs.
Key responsibilities
- Provide end-user IT support across hardware, software, M365, connectivity and SaaS applications.
- Maintain the IT asset register, device provisioning and onboarding/offboarding.
- Provide service-desk functionality.
- Maintain the IT Service Desk software (Jira Service Management).
- Administer the M365 tenant and ongoing administration, including security, device management, SSO integrations, Teams, Sharepoint and Exclaimer signatures.
- Deploy and manage Microsoft Copilot and other AI-powered self-service tools to help staff resolve common issues autonomously.
- Manage the AI tooling licence estate (Copilot, Claude and similar) for all Entanet staff.
- Help recruit and nurture an IT apprentice who will help support 1st line activities and the service desk.
About you
Experience & Knowledge
- Strong Microsoft 365 administration and end-user support skills.
- Experience providing service desk IT support functionality.
- Experience of device provisioning, asset management and onboarding/offboarding.
- Experience working with CSP and IT resellers.
Skills & Competencies
- Excellent customer-service and communication skills.
- Well-organised, able to manage a varied workload independently.
- Practical problem-solving across hardware, software and connectivity.
- Keen to deploy AI self-service tooling to reduce ticket volume.
It would be great if you have any of the following, but it's not essential:
- Experience standing up an M365 tenant from scratch.
- Experience managing a software/SaaS licence estate.
- Exposure to Microsoft Copilot or comparable AI self-service tools.
- Background supporting a business through separation or rapid change.
Qualifications
- Relevant IT certification (e.g. Microsoft 365, ITIL Foundation) or equivalent experience.
- Right to work in the UK.
What we offer
- Competitive base salary.
- Generous holiday allowance and flexible working arrangements.
- Supportive, inclusive culture with cross-functional collaboration.
Second Line IT Support Technician in Oakengates employer: entanet
Entanet is an exceptional employer located in Telford, offering a competitive salary and a generous holiday allowance alongside flexible working arrangements. Our supportive and inclusive culture fosters cross-functional collaboration, ensuring that employees have ample opportunities for growth and development while working on cutting-edge infrastructure projects in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line IT Support Technician in Oakengates
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what entanet values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges entanet might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at entanet!
✨Direct Apply to entanet
Let's not forget to apply directly through the entanet website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Second Line IT Support Technician in Oakengates
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at entanet.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at entanet. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at entanet
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
