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- Tasks: Deliver exceptional customer service and manage shop standards while handling bets and inquiries.
- Company: Leading gaming company in Wigan with a focus on inclusivity.
- Benefits: Competitive salary of £13 per hour, optional overtime, and discounts.
- Why this job: Join a dynamic team and enhance your customer engagement skills.
- Qualifications: Must be 18+, self-motivated, and possess strong communication skills.
- Other info: Great opportunity to work in a vibrant environment.
The predicted salary is between 13 - 16 £ per hour.
A leading gaming company in Wigan is seeking a Retail Customer Service Manager. You will deliver exceptional service and maintain shop standards while managing diverse tasks including taking bets and handling customer inquiries.
A competitive salary of £13 per hour and various benefits such as optional overtime and discounts await you.
Candidates should be 18 or older, self-motivated, and skilled in communication. Join a dynamic team that values inclusivity and customer engagement.
Sportsbook Retail Customer Service Manager in Wigan employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sportsbook Retail Customer Service Manager in Wigan
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, be ready to demonstrate your ability to handle inquiries and engage with customers during interviews.
✨Tip Number 3
Show off your self-motivation! Share examples of how you've taken initiative in past roles. This will help you stand out as a proactive candidate who can manage diverse tasks effectively.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral when you apply through our website.
We think you need these skills to ace Sportsbook Retail Customer Service Manager in Wigan
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share any relevant experiences where you’ve gone above and beyond to help customers, as this will resonate with our values.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Retail Customer Service Manager role. Highlight your skills in communication and any experience in a retail or gaming environment to show us you’re the perfect fit.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate for managing diverse tasks and maintaining shop standards.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our dynamic team.
How to prepare for a job interview at Entain
✨Know the Company Inside Out
Before your interview, do some homework on the gaming company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Service Manager, your ability to handle customer inquiries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service standards. This will demonstrate your capability and commitment to exceptional service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations in the shop. Think about potential challenges you might face, like managing a busy period or dealing with difficult customers, and prepare your responses to showcase your problem-solving skills.
✨Emphasise Teamwork and Inclusivity
Since the company values inclusivity and teamwork, be sure to highlight your experience working in diverse teams. Share stories that reflect your ability to collaborate and engage with others, as this aligns with their dynamic team culture.
