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- Tasks: Deliver top-notch customer service and handle bets in a dynamic retail environment.
- Company: Join the Entain family at our vibrant Ladbrokes Coral betting shops.
- Benefits: Competitive hourly wage and the chance to work in a fun, team-oriented atmosphere.
- Why this job: Perfect for sports lovers who want to build relationships and make an impact.
- Qualifications: Passion for customer service and ability to work weekends.
- Other info: Flexible hours with opportunities for career growth in a lively setting.
The predicted salary is between 13 - 16 £ per hour.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes Coral betting shops no two days are the same and you will have the chance to contribute to a team that wins together and does what is right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Salary is £***** per hour. Are you ready to launch a winning career?
What you will do:- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns: This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends.
Retail Customer Service Weekends in Stoke-on-Trent employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Weekends in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research Entain and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about delivering top-notch customer service.
✨Tip Number 2
Practice your people skills! Since this role is all about forming positive relationships, think of examples from your past where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. If a customer has a complaint, how would you handle it? Prepare a few scenarios in advance so you can impress us with your empathy and quick thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Retail Customer Service Weekends in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion: Let us know about your love for sports and customer service right from the start. Share any relevant experiences that highlight your enthusiasm and how you connect with customers.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Use keywords from the job description, like 'customer service' and 'teamwork', to show we’re on the same page.
Be Personable: We want to see your personality shine through! Use a friendly tone in your application to reflect the positive relationships you’ll be building with customers.
Apply Through Our Website: Don’t forget to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at Entain
✨Know Your Sports
Since this role is all about sports and customer service, brush up on your sports knowledge. Be prepared to discuss your favourite sports and events, as well as any recent news or trends in the industry. This will show your passion and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Think of specific examples from your past experiences where you delivered outstanding customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle customer interactions effectively.
✨Demonstrate Empathy and Problem-Solving
Prepare to discuss how you would handle customer complaints or concerns. Think of a time when you resolved an issue for a customer and explain how you approached it with empathy and a solution-oriented mindset. This is crucial for the role!
✨Understand the Company Culture
Research Entain and their values, especially around safer gambling and customer service. Show that you align with their mission and are ready to contribute positively to the team. This will help you stand out as a candidate who truly fits into their culture.