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- Tasks: Deliver excellent customer service in the bar and restaurant areas.
- Company: Entain is revolutionising sports betting and gaming with a people-first approach.
- Benefits: Enjoy discounts, healthcare support, and development opportunities.
- Why this job: Join a vibrant team and make memorable experiences for guests.
- Qualifications: No experience needed, just a passion for great service and a willingness to learn.
- Other info: Flexible part-time hours with a competitive salary of £12.50 per hour.
As a Bar and Catering Team Member you will be responsible for delivering excellent customer service within the bar and restaurant areas. Reporting to the Bar and Catering Team Leader, you will be part of the Bar and Catering team, who will contribute in achieving the highest standard of hospitality for the Stadium, while meeting customer expectations and health and safety requirements.
Are you ready to launch a winning career?
10 hours a week
Salary is £12.50 per hour
What You Will Do
- Welcome guests in a friendly and accommodating manner, making a phenomenal first impression.
- Take orders and serve food/drink, consistently achieving the required standards.
- Learn and retain a comprehensive understanding of all menu items to ensure maximum benefit to the guest and the ability to work effectively.
- Prepare the restaurant/bar for service and carry out any other reasonable requests made by the Bar & Catering Supervisor.
- Present a positive personal image to the customer.
- Ensure that a high standard of hygiene and cleanliness is maintained in the restaurant/bar areas by following cleaning routines as set by the Bar & Catering Supervisor.
- Account for payments at the end of the shift.
- Carry out any other reasonable requests made by the Bar & Catering Supervisor.
- Ensure that all equipment in the bar and restaurant area is working safely and is compliant with manufacturer's guidelines for operation, reporting any concerns to the Bar & Catering Manager.
- Ensure that the bar and restaurant areas are safe and report any concerns to the Safety & Compliance Officer or Bar & Catering Manager.
Qualifications
- Willingness to learn about Health and Safety.
- Confidence in dealing with challenging situations in a calm and professional manner.
- Passion for delivering great customer service.
- Previous experience in a similar environment is preferred but not necessary.
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Stadium, you can expect to receive great benefits like:
- Discounts with hundreds of retailers through Entain Deals.
- Pension Scheme and annual ShareSave.
- Healthcare and wellbeing support.
- Development opportunities.
Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Stadia - Bar & Catering Team Member employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stadia - Bar & Catering Team Member
✨Tip Number 1
Familiarise yourself with the menu and services offered at the stadium. Knowing the ins and outs of what you'll be serving will not only impress your interviewers but also help you provide excellent customer service right from the start.
✨Tip Number 2
Showcase your passion for customer service during any interactions. Whether it's in a casual conversation or during the interview, expressing your enthusiasm for creating great experiences for guests can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would handle challenging situations calmly and professionally. Think of examples from past experiences where you've successfully managed difficult customers or high-pressure scenarios, as this is crucial in hospitality roles.
✨Tip Number 4
Network with current or former employees of Entain if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate that you're a good fit for the team.
We think you need these skills to ace Stadia - Bar & Catering Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Bar & Catering Team Member. Tailor your application to highlight relevant skills and experiences that align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and hospitality. Mention any previous experience in similar roles, even if it's informal, and express your enthusiasm for working in a dynamic environment like Stadia.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as communication, teamwork, and the ability to handle challenging situations. Use specific examples from past experiences to demonstrate these skills effectively.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share any previous experiences where you went above and beyond for a customer, as this role heavily relies on creating a positive atmosphere for guests.
✨Demonstrate Your Team Spirit
As a Bar & Catering Team Member, you'll be part of a team. Highlight your ability to work collaboratively with others. You might want to share examples of how you've successfully worked in a team environment in the past.
✨Prepare for Common Scenarios
Think about potential challenging situations you might face in a bar or catering environment, such as handling difficult customers or busy periods. Be ready to discuss how you would manage these scenarios calmly and professionally.
✨Know the Menu
Familiarise yourself with the types of food and drinks that may be served. Being knowledgeable about the menu will not only impress your interviewers but also show your commitment to providing great service.
