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- Tasks: Deliver top-notch customer service and build strong relationships in a dynamic retail environment.
- Company: Join the Entain family, a leader in sports betting with a supportive culture.
- Benefits: Earn £13.00 per hour, enjoy discounts, healthcare support, and development opportunities.
- Why this job: Be part of a winning team and make a real impact in customer experiences.
- Qualifications: Must be 18+, passionate about customer service, and able to handle challenges calmly.
- Other info: Flexible working hours with a commitment to work-life balance and career growth.
The predicted salary is between 13 - 16 £ per hour.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career?
Salary: £13.00 per hour
What you will do:
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns:
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 10 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications:
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoy building strong relationships and can you communicate effectively?
- Self-motivated and proactive.
- Are you happy to work alone or as part of a team?
- Ability to deal with challenging situations in a calm and professional manner.
Additional Information:
What we offer:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Retail Customer Service in Rotherham employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service in Rotherham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Entain's values and mission. This way, you can show how your passion for customer service aligns with their goals. It’s all about making that connection!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you’d handle customer complaints or tricky situations, as this will showcase your problem-solving skills.
✨Tip Number 3
Dress to impress! Even if it’s a casual environment, looking smart shows you care about the opportunity. Plus, it boosts your confidence when you walk into that interview room.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Customer Service in Rotherham
Some tips for your application 🫡
Show Your Passion: Let your love for sports and customer service shine through in your application. We want to see how your enthusiasm can contribute to our team and enhance the customer experience.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for self-motivated individuals who can build strong relationships, so don’t hold back on showcasing those qualities!
Be Clear and Concise: When writing your cover letter or application, keep it straightforward. We appreciate clarity, so make sure you communicate your points effectively without unnecessary fluff.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and get you started on your journey with Entain!
How to prepare for a job interview at Entain
✨Know Your Customer Service Basics
Brush up on the key principles of great customer service. Be ready to share examples of how you've delivered outstanding service in the past, especially in challenging situations. This will show your passion for helping customers and your ability to handle complaints with empathy.
✨Familiarise Yourself with Sports Betting
Since this role involves taking bets on a wide range of sports, it’s a good idea to have a basic understanding of popular sports and betting terms. This knowledge will not only help you answer questions confidently but also demonstrate your enthusiasm for the industry.
✨Showcase Your Team Spirit
Entain values teamwork, so be prepared to discuss how you work well with others. Share specific examples of how you've contributed to a team environment in previous roles, highlighting your ability to build rapport and encourage repeat custom.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations, such as a difficult customer or a busy shift. Practising these responses will help you stay calm and professional, showcasing your problem-solving skills.
