At a Glance
- Tasks: Deliver outstanding customer service and handle transactions in a dynamic retail environment.
- Company: Join Entain, a leading name in sports betting with a focus on customer satisfaction.
- Benefits: Enjoy a flexible weekend schedule and a competitive hourly wage of £12.50.
- Other info: Work-life balance is key; your rota will be provided four weeks in advance.
- Why this job: Be part of a fun team, engage with sports, and build lasting customer relationships.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our exciting Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and prioritises our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business. Are you ready to launch a winning career? Salary is £12.50 per hour.
What you will do:- Deliver outstanding customer service
- Always promote safer gambling
- Take bets on a wide range of sports and events
- Process customer transactions including cash handling
- Help demonstrate our products & betting terminals to customers
- Handle customer complaints or concerns with empathy and problem-solving skills
- Work towards defined targets and goals
- Maintain high shop standards
- Open or close the shop as needed
This position requires availability from Friday 5pm - 10pm and Saturday & Sunday 8am - 10pm, including weekends and bank holidays. You will work 2 days out of 3, with a typical weekly rota of 10 hours, including long opening and closing shifts, as well as shorter evening shifts. As a key holder, you will be responsible for opening and closing the shop. We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.
Qualifications:- You must be 18 years or older
- Passion for delivering great customer service
- Strong communication skills and ability to build relationships
- Self-motivated and proactive
- Ability to work independently or as part of a team
- Calm and professional in challenging situations
At Entain, we value diversity, equity, and inclusion, and are committed to creating a respectful environment for all. We adhere to all applicable employment laws and recruitment regulations, ensuring ethical hiring practices worldwide.
Retail Customer Service - Weekends only in Manchester employer: Entain
Entain is an exceptional employer that prioritises a vibrant work culture and employee well-being, particularly in our Manchester retail locations. With a focus on delivering outstanding customer service, we offer flexible weekend shifts that promote a healthy work-life balance, alongside opportunities for personal growth within a supportive team environment. Join us to be part of a dynamic company that values diversity and fosters a sense of belonging while you build meaningful relationships with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service - Weekends only in Manchester
✨Tip Number 1
Familiarise yourself with the latest trends in sports and betting. Being knowledgeable about the industry will not only help you engage with customers but also demonstrate your passion for the role during any interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various customer interactions, especially when it comes to resolving complaints or concerns.
✨Tip Number 3
Make sure to highlight your availability for weekend shifts in conversations with potential employers. Since this role specifically requires weekend work, showing your flexibility can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Entain if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Retail Customer Service - Weekends only in Manchester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Emphasise any achievements or skills that demonstrate your ability to deliver outstanding customer service.
Write a Compelling Cover Letter:In your cover letter, express your passion for sports and customer service. Share specific examples of how you've successfully handled customer interactions and resolved issues, showcasing your problem-solving skills and ability to build rapport.
Highlight Availability:Since this role requires weekend availability, make sure to clearly state your availability in your application. Mention your willingness to work the specified hours and any flexibility you may have for additional shifts.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this role heavily relies on building positive relationships.
✨Demonstrate Your Knowledge of Sports
Since this position is within a betting shop, having a good understanding of sports and betting can set you apart. Brush up on current sports events and be prepared to discuss your favourite teams or players to show your genuine interest.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you successfully resolved customer complaints or maintained calm under pressure, and be ready to share these experiences.
✨Highlight Your Teamwork Skills
As you'll be part of a shop team, emphasise your ability to work collaboratively. Share examples of how you've contributed to a team environment in previous roles, showcasing your self-motivation and proactive approach.
