At a Glance
- Tasks: Deliver outstanding customer service and handle transactions in a dynamic betting shop environment.
- Company: Join Entain, a leading name in sports betting with a commitment to inclusivity and excellence.
- Benefits: Enjoy flexible hours, competitive salary, discounts, and development opportunities.
- Other info: Rota provided four weeks in advance; optional overtime available.
- Why this job: Be part of a supportive team that values your individuality and offers exciting career growth.
- Qualifications: Must be 18+, passionate about customer service, and able to work both independently and in a team.
This job is with Entain, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Salary is £13.00 per hour.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and
Retail Customer Service Weekends & Evenings in Southampton employer: Entain
At Entain, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer service excellence. Located in Southampton, our betting shops provide a dynamic environment where employees can thrive, with flexible working hours, competitive benefits, and ample opportunities for personal and professional growth. Join us to be part of a supportive community that celebrates diversity and encourages you to be your best self.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Weekends & Evenings in Southampton
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about the latest games and betting options will help you engage with customers and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various customer interactions, especially when it comes to resolving complaints or concerns.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. Think of examples from past experiences where you've successfully collaborated with others or taken initiative on your own.
✨Tip Number 4
Be ready to discuss your availability during the interview. Since the role requires working evenings and weekends, demonstrating your flexibility and commitment to the schedule will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service Weekends & Evenings in Southampton
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, especially in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding customer service.
Write a Compelling Cover Letter:In your cover letter, express your passion for sports and customer service. Share specific examples of how you've built strong relationships with customers and handled challenging situations effectively. Make sure to convey your enthusiasm for joining the Entain team.
Proofread Your Application:Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Your Team Spirit
Since you'll be part of a shop team, highlight your ability to work collaboratively. Discuss instances where you successfully contributed to a team goal or helped a colleague, showcasing your teamwork skills.
✨Prepare for Scenario Questions
Expect questions about how you would handle challenging situations, such as difficult customers or complaints. Prepare by thinking through potential scenarios and how you would respond calmly and professionally.
✨Know the Company and Its Values
Research Entain and understand its commitment to responsible gambling and customer care. Being able to discuss the company's values and how they align with your own will demonstrate your genuine interest in the role.
