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- Tasks: Deliver top-notch customer service and handle bets on various sports.
- Company: Join the vibrant Entain family in a dynamic retail environment.
- Benefits: Competitive hourly wage and the chance to work in a fun atmosphere.
- Why this job: Perfect for sports lovers who enjoy building relationships and teamwork.
- Qualifications: Passion for customer service and a knack for problem-solving.
- Other info: Flexible weekend and evening shifts available for a winning career.
The predicted salary is between 13 - 16 £ per hour.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Salary is £***** per hour. Are you ready to launch a winning career?
What you will do:- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns: Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends.
Retail Customer Service Weekends And Evenings employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Weekends And Evenings
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Entain and its values. This will help you connect with the team and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your passion for great service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Service Weekends And Evenings
Some tips for your application 🫡
Show Your Passion: Let us see your love for sports and customer service shine through in your application. Share any relevant experiences that highlight your enthusiasm and ability to connect with customers.
Tailor Your CV: Make sure your CV is tailored to the Retail Customer Service role. Highlight skills like problem-solving, cash handling, and any experience in a fast-paced environment to catch our eye.
Be Personable: We value positive relationships, so don’t be afraid to let your personality come through in your cover letter. A friendly tone can make a big difference and show us you’re a great fit for our team.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Entain
✨Know Your Sports
Brush up on your sports knowledge before the interview. Being able to discuss various sports and events will show your passion and help you connect with the team. Plus, it’s a great way to demonstrate that you understand the products you'll be working with.
✨Customer Service Scenarios
Prepare for common customer service scenarios you might face in the role. Think about how you would handle complaints or difficult situations with empathy and problem-solving skills. Practising these responses can help you feel more confident during the interview.
✨Show Your Team Spirit
Since this role involves working closely with a team, be ready to share examples of how you've contributed to a team in the past. Highlighting your ability to build rapport and work towards common goals will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop's culture, team dynamics, or what success looks like in this role. This shows your genuine interest and helps you determine if it's the right fit for you.