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- Tasks: Deliver top-notch customer service and handle bets in a dynamic retail environment.
- Company: Join Entain, a leading name in sports betting with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and development opportunities.
- Why this job: Be part of a fun team that values individuality and promotes safer gambling.
- Qualifications: Must be 18+, with a passion for customer service and strong communication skills.
- Other info: Work-life balance is key; your rota will be provided four weeks in advance.
The predicted salary is between 24000 - 36000 £ per year.
Retail Customer Service – Multi Site, Glasgow
Client:
Entain
Location:
Glasgow, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ebf460d0d592
Job Views:
4
Posted:
12.08.2025
Job Description:
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
What you will do
- Deliver outstanding customer service.
- Always promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8am – 10pm, including weekends and bank holidays. Your weekly rota will typically be 30 hours, comprising long opening shifts, long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
We believe in work-life balance and will provide your rota at least four weeks in advance.
Qualifications
- You must be 18 years or over.
- Passion for delivering great customer service!
- Effective communication and relationship-building skills.
- Self-motivated and proactive.
- Ability to work independently and as part of a team.
- Ability to handle challenging situations calmly and professionally.
Additional Information
We offer competitive salaries and benefits, including optional overtime, pension schemes, discounts, healthcare, and development opportunities. Join us and be part of an inclusive community that celebrates individuality and achievement.
If you require adjustments or accommodations during the recruitment process, please contact us.
#LI-DNI
At Entain, we prioritize diversity, equity, and inclusion, ensuring all our people feel valued and respected. We adhere to all applicable employment laws and regulations worldwide to promote ethical hiring practices.
#J-18808-Ljbffr
Retail Customer Service - Multi Site employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service - Multi Site
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about the latest games and betting trends will help you engage with customers and demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about sports. This will help you build confidence in discussing various topics, which is essential for forming positive relationships with customers.
✨Tip Number 3
Prepare to showcase your problem-solving abilities by thinking of examples from past experiences where you've successfully handled customer complaints or challenging situations. This will demonstrate your capability to manage difficult scenarios calmly.
✨Tip Number 4
Research Entain's values and commitment to safer gambling. Understanding their approach will not only help you align with their mission but also show your dedication to promoting responsible practices in your role.
We think you need these skills to ace Retail Customer Service - Multi Site
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Customer Service position. Understand the key responsibilities and qualifications required, such as delivering outstanding customer service and handling transactions.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any skills that align with the job requirements. Emphasise your ability to build relationships and handle challenging situations, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sports. Use specific examples from your past experiences to demonstrate how you meet the qualifications and can contribute to the team at Entain.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a customer-facing role.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this will demonstrate your commitment to the role.
✨Demonstrate Effective Communication Skills
Since the job involves building relationships with customers, practice clear and confident communication. Be prepared to discuss how you handle difficult conversations or complaints, showcasing your empathy and problem-solving abilities.
✨Familiarise Yourself with the Company
Research Entain and its brands, such as Ladbrokes and Coral. Understanding their values, products, and services will help you align your answers with what they are looking for in a candidate, making you stand out.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations. Think of scenarios where you successfully resolved customer issues or met targets, and be ready to explain your thought process and actions taken.