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For Companies At a Glance
- Tasks: Deliver outstanding customer service and handle transactions in a dynamic retail environment.
- Company: Join Entain, a leading name in sports betting with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and healthcare support.
- Why this job: Be part of a fun team, build relationships, and contribute to a winning culture.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
- Other info: Flexible shifts available, with a commitment to work-life balance and inclusive culture.
The predicted salary is between 24000 - 36000 £ per year.
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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8am – 10pm, depending on the location, including weekends and bank holidays.
Your typical weekly rota will be 16 hours, comprising a mix of long opening shifts (after training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.
Qualifications
- You must be 18 years of age or over to work in our betting shops.
- Passion for delivering great customer service!
- Enjoy building strong relationships and effective communication?
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations calmly and professionally.
Additional Information
What we offer
At Entain, we provide a competitive salary and great benefits, including:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
Join us and be part of an inclusive, supportive community where everyone is celebrated for being themselves. We also offer adjustments or accommodations during recruitment upon request.
#LI-DNI
At Entain, we are committed to creating a diverse, equitable, and inclusive future, valuing and respecting everyone\’s individuality. We comply with all applicable recruitment regulations and employment laws globally.
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Retail Customer Service employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest sports events and betting trends. Being knowledgeable about the industry will not only help you engage with customers but also demonstrate your passion for sports, which is a key aspect of the Retail Customer Service role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about sports. This will help you build rapport with customers and improve your ability to handle challenging situations with empathy and professionalism.
✨Tip Number 3
Visit local betting shops to observe how customer service is delivered. Take note of the interactions between staff and customers, as well as the shop's atmosphere. This insight can help you understand what makes for great service in this environment.
✨Tip Number 4
Network with current or former employees of Entain or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Retail Customer Service position.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for sports and customer service. Share specific examples of how you've built positive relationships with customers in the past and how you can contribute to the team at Entain.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to remain calm and professional under pressure.
✨Know the Company and Its Values
Research Entain and understand their commitment to safer gambling and customer satisfaction. Being able to articulate how your values align with theirs will show that you're a good fit for the team.
✨Be Ready to Discuss Teamwork
Since the role involves working closely with others, be prepared to talk about your experience in team settings. Highlight instances where you contributed to a team's success or built strong relationships with colleagues.
