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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage betting transactions in a lively retail environment.
- Company: Join the Entain family, known for its dynamic betting shops and commitment to customer satisfaction.
- Benefits: Enjoy flexible hours, optional overtime, discounts, and healthcare support.
- Other info: Work-life balance is prioritised with rotas provided four weeks in advance.
- Why this job: Be part of a vibrant team that values individuality and fosters personal growth.
- Qualifications: Must be 18+, with a passion for customer service and strong communication skills.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Salary is £13.00 per hour.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am – 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 16 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoy building strong relationships and can you communicate effectively?
- Self-motivated and proactive.
- Are you happy to work alone or as part of team?
- Ability to deal with challenging situations in a calm and professional manner.
Additional Information
What we offer
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what\’s right. It\’s one of our core values and that\’s why we\’re taking the lead when it comes to creating a diverse, equitable and inclusive future – for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Retail Customer Service employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the betting industry and the specific products offered by Ladbrokes & Coral. Understanding the nuances of sports betting and customer preferences can give you an edge during interviews.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Prepare examples of how you've successfully handled difficult situations or built strong relationships with customers, as this will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied shifts. Since the role requires working evenings and weekends, expressing your adaptability can make you a more attractive candidate.
✨Tip Number 4
Research the company culture at Entain and be ready to discuss how your values align with theirs. Highlighting your passion for customer service and teamwork will show that you're a great fit for their community.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills related to the retail environment. Use keywords from the job description, such as 'effective communication' and 'problem-solving skills', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully handled challenging situations in the past, as this aligns with the responsibilities of the role.
Highlight Relevant Qualifications: In your application, clearly state that you meet the minimum qualifications, such as being over 18 and having a passion for customer service. If you have any additional certifications or training related to retail or customer service, be sure to include those as well.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will resonate well with the hiring team.
✨Demonstrate Effective Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. Be prepared to discuss how you handle difficult conversations or complaints, showcasing your ability to remain calm and professional.
✨Highlight Teamwork and Independence
The role requires both teamwork and the ability to work independently. Prepare examples that illustrate your experience in both areas, such as working collaboratively on a project and successfully managing tasks on your own.
✨Familiarise Yourself with the Company
Research Ladbrokes & Coral and understand their values and services. Being knowledgeable about the company will not only impress the interviewers but also help you tailor your answers to align with their mission and culture.