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- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting shop.
- Company: Join Entain, a leading name in the sports betting industry, known for its vibrant culture.
- Benefits: Enjoy competitive pay, flexible shifts, discounts, and healthcare support.
- Why this job: Be part of a winning team that values relationships and promotes safer gambling.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
- Other info: We offer development opportunities and a commitment to diversity and inclusion.
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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat custom.
Are you ready to launch a winning career?
Salary: £12.70 per hour
What you will do
- Deliver outstanding customer service.
- Always promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions, including cash handling.
- Help demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8am – 10pm, depending on the location, including weekends and bank holidays.
Your typical weekly rota will include a mix of long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.
Qualifications
- You must be 18 years or over to work in our betting shops.
- Passion for delivering great customer service.
- Ability to build strong relationships and communicate effectively.
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations calmly and professionally.
Additional Information
What we offer
Joining Entain means a competitive starting package, support to reach peak performance, and benefits such as:
- Optional overtime, subject to availability.
- Pension scheme and annual ShareSave.
- Discounts with retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
We also offer recognition programs with prizes, and we are committed to creating a diverse, inclusive workplace where everyone is valued and respected.
If you need adjustments or accommodations during recruitment, please contact us.
We uphold ethical recruitment practices and comply with all applicable employment laws in our operating jurisdictions.
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Retail Customer Service employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about these topics will not only help you engage with customers but also demonstrate your passion for the industry during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various situations calmly and professionally, which is crucial for a Retail Customer Service Manager.
✨Tip Number 3
Network with current employees at Entain or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Be prepared to discuss how you would promote safer gambling practices. Understanding this aspect of the role shows that you are responsible and care about the well-being of customers, making you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Retail Customer Service role. Use specific examples to demonstrate how you've successfully built relationships with customers in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and customer service. Mention why you want to work at Entain specifically and how you can contribute to their team. Be sure to express your enthusiasm for delivering outstanding customer service.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and the ability to handle challenging situations. These are crucial for the Retail Customer Service Manager position and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to remain calm and professional under pressure.
✨Know the Company and Its Values
Research Entain and understand its mission and values, especially regarding safer gambling and customer service. This knowledge will help you align your answers with what the company stands for and show that you're genuinely interested in being part of their team.
✨Be Ready to Discuss Teamwork
Since you'll be working as part of a shop team, be prepared to talk about your experience working collaboratively. Highlight instances where you contributed to a team's success and how you build rapport with colleagues and customers alike.
