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- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting shop environment.
- Company: Join Entain, a leading name in sports betting, known for its inclusive culture and community spirit.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and healthcare support.
- Why this job: Be part of a fun team, build relationships, and make a real impact on customer experiences.
- Qualifications: Must be 18+, passionate about customer service, and able to communicate effectively.
- Other info: Work-life balance is key; your rota will be provided four weeks in advance.
The predicted salary is between 28800 - 43200 £ per year.
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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions, including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8am – 10pm, depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 20 hours, consisting of a mix of long opening shifts (after training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.
Qualifications
- You must be 18 years or older to work in our betting shops.
- Passion for delivering excellent customer service!
- Ability to build strong relationships and communicate effectively.
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations professionally and calmly.
Additional Information
What we offer
We provide a competitive salary and great benefits, including:
- Optional overtime, subject to availability.
- Pension Scheme and ShareSave.
- Discounts through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
Join us and be part of an inclusive community where everyone is celebrated for being themselves.
If you need adjustments or accommodations during recruitment, please contact us.
#LI-DNI
At Entain, we are committed to diversity, equity, and inclusion, ensuring our people feel valued, respected, and celebrated for their individuality. We adhere to all applicable employment laws and recruitment regulations globally.
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Retail Customer Service employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest sports events and betting trends. Being knowledgeable about the industry will not only help you engage with customers but also demonstrate your passion for sports, which is crucial for this role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This could include handling complaints or explaining betting products. The more comfortable you are in these situations, the better you'll perform during the interview.
✨Tip Number 3
Network with current or former employees of Entain. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Retail Customer Service position.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the shops operate on varied hours, showing that you can adapt to different shifts will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for sports and customer service. Share specific examples of how you've successfully built relationships with customers and handled challenging situations. Make sure to convey your enthusiasm for joining the Entain team.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Think of instances where you resolved customer complaints or concerns with empathy and professionalism, as this is crucial for the Retail Customer Service Manager position.
✨Know the Company and Its Values
Research Entain and understand its commitment to safer gambling and customer satisfaction. Being able to articulate how your values align with the company's mission will show that you're a good fit for their team.
✨Be Ready for Teamwork Questions
Since you'll be part of a shop team, be prepared to answer questions about teamwork. Share experiences where you collaborated effectively with others, highlighting your ability to build strong relationships and communicate well.