At a Glance
- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting shop environment.
- Company: Join Entain, a leading name in sports betting with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and healthcare support.
- Other info: Rota provided four weeks in advance; opportunities for overtime and personal development.
- Why this job: Be part of a fun team, build relationships, and contribute to a winning culture.
- Qualifications: Must be 18+, passionate about customer service, and able to work both independently and in a team.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Salary is £13.00 per hour.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 16 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoy building strong relationships and can you communicate effectively?
- Self-motivated and proactive.
- Are you happy to work alone or as part of team?
- Ability to deal with challenging situations in a calm and professional manner.
Additional Information
What we offer
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what\'s right. It\'s one of our core values and that\'s why we\'re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Retail Customer Service in York employer: Entain
Entain is an exceptional employer that prioritises a healthy work-life balance and offers competitive salaries alongside a range of benefits, including healthcare support and development opportunities. Working in our vibrant Ladbrokes & Coral betting shops means being part of a dynamic team where your contributions are recognised and valued, fostering a culture of inclusivity and support. With flexible working patterns and a commitment to employee growth, Entain provides a rewarding environment for those passionate about customer service and sports.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in York
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about these topics will not only help you engage with customers but also demonstrate your passion for the industry during any interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various situations, from taking bets to resolving complaints, showcasing your ability to maintain professionalism under pressure.
✨Tip Number 3
Network with current or former employees of Entain to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying for the Retail Customer Service position.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the role requires working varied shifts, showing that you are adaptable and willing to work weekends or bank holidays can set you apart from other candidates.
We think you need these skills to ace Retail Customer Service in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any previous roles that involved building relationships. Use specific examples to demonstrate your passion for sports and customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the Retail Customer Service Manager position, particularly in delivering outstanding customer service and handling challenging situations.
Showcase Relevant Skills:In your application, emphasise skills such as effective communication, problem-solving, and the ability to work both independently and as part of a team. These are crucial for the role and will help you stand out.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Think of instances where you resolved customer complaints or concerns with empathy and effective solutions, as this is crucial for the Retail Customer Service Manager position.
✨Highlight Teamwork and Communication
Since you'll be part of a shop team, it's important to showcase your ability to build strong relationships and communicate effectively. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer experiences.
✨Understand the Company Culture
Familiarise yourself with Entain's values and commitment to diversity, equity, and inclusion. During the interview, mention how these values resonate with you and how you can contribute to fostering an inclusive environment within the team.
